Support Specialist – Building Automation Controls
- Morrisville, NC
The Support Specialist role is an entry level Building Automation Controls position. This position will provide support to the Automation Field Service Team Technicians. Support provided will include, but not limited to, installation, startup, commissioning and servicing of Building Automation Controls and execution of service agreements.
• Participates in semi-complex equipment installation, trial runs, investigative tests, repairs and overhauls.
• Participates in training customers on semi-complex products and services. Performs semi-complex maintenance on tools, test equipment, etc., and maintains documents of all installations, inspections, maintenance and repair work, and failures.
• Participates in responding to semi-complex service or systems calls.
• Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements.
• Performs technical support programs (TSP) / service agreement tasks and scheduled assignments to ensure that building automation system is properly maintained and operating correctly.
• Handles emergency service calls as directed during the day and after hours. Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components.
• Diagnoses trouble or defect, determines corrective action and repairs system. Performs preventative maintenance and diagnostics on automation system and components according to TSP / service agreement contracts. Tests and verifies system readings ensuring an optimal system operation.
• Identifies additional chargeable opportunities including time & material work, system upgrades and service contact expansion. Prices, proposes and proceeds with new work as per issued guidelines.
• Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, and troubleshooting and installation instructions. Performs system checkout and assists in automation systems startups for service installed jobs.
• May coordinate electrical installation with electrical contractor at job site as required. Completes and submits written service orders and reports covering all aspects of each assignment and activity.
• Completes and submits timesheets and other necessary information weekly. If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action.
• Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs. Conducts training and development classes for customers on site or at the branch.
• Delivers technical support, coaching and direction to end users and field labor when applicable
Required Knowledge/Skills, Education and Experience:
• Associates degree in Electronics or related field. HS diploma or equivalent.
• Specialized skill training/certification may be required. Demonstrates comprehensive working knowledge of a technical or specialty area, and of operations, methods, and practices.
• Generally, 2-5 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.
• Skilled in programming, job start-up and checkout, and troubleshooting.
• Proficient in Microsoft Office: Word and Excel.
• Excellent verbal and written communication and customer relation skills
• Individual must possess a valid Driver's license in good standing
• Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan
• Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Preferred Knowledge/Skills, Education and Experience
• Associates or Bachelor's degree in Mechanical Engineering or 1-2 years of vocational/technical training.
• Knowledge of building automation systems, HVAC, electrical concepts, and building operations preferred.
• Working engineering and programming background preferred.
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Early Professional
Job Type: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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