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Siemens

SHL CS Customer Service Engineer CT 客户服务工程师 201429

Shenzhen, China



Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Your tasks and responsibilities:


  • Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision.
  • Communicate and accept all operative advices and requirements from the Customer Care Center and sub-region.
  • Escalate technical incidents to Regional Support Center(RSC) and Regional technical manager(RTM) with timely feedback, and report any customer relative issues to Customer Service Manager(CSM) of sub-region.
  • Found potential business chance and report to Customer Service Manager(CSM) as SCR project demand.
  • Follow the PSI process during service in time.
  • Ensure the proper use of tool & test equipment and report the usage on any related service report.
  • Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
  • Perform as cost-effectively as possible for all responsibilities and jobs and take profitability into account
  • Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services
  • Support the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility
  • (Sr. CSE) Support the new CSE development via Mentor/Mentee project
  • Fulfill other tasks assigned by Supiror
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    To find out more about the specific business, have a look at https://www.healthcare.siemens.com.cn/

    Your qualifications and experience:
    • Bachelor Degree(or above) with major in Bioengineering/Electric/Electronics/Machinery
    • At least 2 years' experiences within customer service in the field of medical equipment/ electric equipment
    • IT and networking skills, analytical skills to diagnose and troubleshoot a problem
    • Good command of English for international training & service documentation
    • Business result-oriented, intercultural sensitivity, quick learner and resourceful self-starter
    • Positive attitude, hard-working, self-motivated, able to work under high pressure
    • Frequent travel is required


    Our global team:

    Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

    Our culture:

    Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That's why we invite you to take on new challenges, test your ideas, and celebrate success.

    Check our Careers Site at www.healthcare.siemens.com.cn/careers .

    As an equal opportunity employer, we welcome applications from individuals with disabilities.

    We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started.

    To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

    Organization: Siemens Healthineers

    Company: Siemens Healthineers Ltd.

    Experience Level: Experienced Professional

    Job Type: Full-time

    Job ID: SIemens-204129-en-us
    Employment Type: Other

    Perks and Benefits

    • Health and Wellness

      • HSA
      • Health Insurance
      • Dental Insurance
      • Vision Insurance
    • Parental Benefits

      • Non-Birth Parent or Paternity Leave
      • Birth Parent or Maternity Leave
    • Work Flexibility

      • Flexible Work Hours
      • Remote Work Opportunities
    • Office Life and Perks

      • Commuter Benefits Program
    • Vacation and Time Off

      • Leave of Absence
      • Personal/Sick Days
      • Paid Holidays
      • Paid Vacation
      • Sabbatical
    • Financial and Retirement

      • Relocation Assistance
      • Performance Bonus
      • Company Equity
    • Professional Development

      • Promote From Within
      • Mentor Program
      • Shadowing Opportunities
      • Access to Online Courses
      • Lunch and Learns
      • Tuition Reimbursement
    • Diversity and Inclusion

      • Diversity, Equity, and Inclusion Program

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