Senior Customer Service Engineer/ Customer Service Engineer
- Hong Kong
Your Mission and Responsibilities:
The successful candidate will maintain and install equipment in a professional and workmanlike manner in accordance with the company standards and directives and customer requirements. The primary responsibilities include:
- Perform installations, startups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision.
- Communicating and accept all operative advices from the Uptime Service Center. Support the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility.
- Escalate incidents directly to the "Regional Support Center" (RSC) according to the defined parameters. Inform Uptime Service Center on all escalation issues and report any customer complaints with proper documentation to the USC.
- Ensure the proper use of tool & test equipment and report the usage on any related service report.
- Comply with national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
- Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services.
- All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.
Your Qualifications and Experiences:
- Degree or Higher Diploma holder in Electrical/ Electronic Engineering or Science related discipline
- 2 years relevant working experience. Macau ID holder would be definite advantage.
- Strong interpersonal and communication skills with ability to work independently
- Willing to travel and work under pressure
- Well-versed in all MS Office applications such as Word, Excel, PowerPoint, etc
- Healthcare equipment service experience would be advantage
How to Apply:
We are an equal opportunity employer and welcome applications from all qualified candidates. Attractive remuneration package and excellent career prospects will be offered to the right candidate. Interested persons, please send your full resume with expected salary in your application by clicking "Apply Now" or by mail to:
The Human Resources Manager
Siemens Healthcare Limited
Units 901-902 & 908B, 9/F, Tower B, Manulife Financial Centre,
223-231 Wai Yip Street,
Kwun Tong, Hong Kong
Applicants not hearing from us within 4 weeks from the date of advertisement may consider their applications filed for future reference. We reserve the right to review applications received for suitability for other posts within the company. Personal data provided by job applicants will be used strictly for recruitment related purpose only. We shall retain the personal data of unsuccessful applicants for a period of 1 year.
Organization: Siemens Healthineers
Company: Siemens Healthcare Limited
Experience Level: Experienced Professional
Job Type: Full-time
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