Field Service Technician II - Baltimore MD

    • Baltimore, MD

Now's our time to inspire the future of healthcare together.

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Customer Service Engineer Level II specializing in servicing Imaging Equipment (X-Ray products) needed in the Baltimore, MD area.

Position Overview:

The Customer Service Engineer is a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens imaging equipment at customer sites. Our CSE's represent the "Face of Siemens" to the customer.

The Customer Service Engineer reports to the Regional Service Manager at Siemens Medical Solutions.

Responsibilities:

Our Customer Service Engineer will perform service, preventative maintenance and modifications on Imaging Equipment (X-Ray products) at customer sites with minimal supervision. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Required Knowledge/Skills, Education, and Experience:
• Minimum Technical Degree or Equivalent Experience
• Experience in testing, repairing and maintaining capital medical equipment
• Strong electronics and computer background needed
• Previous experience with the following required: Imaging equipment ( X-Ray products )
• 3-5 years of field service experience is needed
• Willing to work different shifts as business needs dictate, including willingness to work overtime as required
• Strong customer service and communication skills
• Must be proficient in the use of tools and service test equipment
• Valid driver's license and good driving record required
• Must be able to work both individually and in an established team setting
• Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification

Preferred Knowledge/Skills, Education, and experience:

Technical Associates degree or equivalent experience



Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Mid-level Professional

Job Type: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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