CS Regional Support Specialist, Syngo (2 Year Contract)

    • Singapore

Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our company's name is dedicated to our employees. It's their pioneering spirit, blended with our long history of engineering in the ever-evolving healthcare industry that truly makes us unique as an employer.

We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone in order to grow both personally and professionally. Sound interesting?

Then come in and join our global team as CS Regional Support Specialist, Syngo (2 years contract) . You will be responsible for 1st and 2nd level incident support and maintenance for RIS/PACs/ Advanced Imaging related functions via telephone, ticket system, e-mail, remote access and/or onsite to local service personal mainly in the Asia Pacific time zone

Your mission and responsibilities:

  • Participate in the introduction of new products within the region, if requested and demonstrate high degree of technical expertise of designated Siemens Healthineers imaging or diagnostic products.
  • Receive telephone, email, online chat, and GSMS notifications and take necessary action by using problem solution techniques, setting priorities and as required, follow the complaint handling and escalation guidelines with prompt attention to internal and external requests, to escalate problems to HSC.
  • Analysis of the incident working closely with local service engineer, Siemens Remote diagnostics, data collection (eg savelogs), and the knowledge database submission to HSC/BU for possible solution after studying trends & summarize complex issues.
  • Take necessary action and document all correspondence and actions taken according to the GDP guidelines and Quality Management system. This is a mandatory regulatory requirement subject to internal/external audit for quality.
  • Responsible for customer satisfaction of the modality, demonstrating proactive attitude and actions to optimize performance and their perception (e.g. proactive checking of high "cost instruments" and developing specific action plans).
  • Develop and maintain relationships with top customers and opinion leaders.
  • Understand clearly the escalation process and know when to initiate escalation to the CS Headquarter Support Center (problem management) with consideration of the escalation guidelines.
  • On request of the local service organization perform on-site support, work with CCC Operation Managers on overall regional TSEs performance in order to help in coaching and training development opportunities.
  • Contribute to achieving the Healthineers strategy and principles. Maintain at all times strict practice to Compliance regulations and Quality Management System of the company and department. Have full understanding of the Department principles
  • Work closely with CCC and manage/co-ordinate Hardware vendors where contracted to do so for hardware related topics.

To find out more about the specific business, have a look at https://www.healthcare.siemens.com/services/customer-services

Your qualifications and experiences:
  • Technical or university degree in electronics/computer science or equivalent in a relevant life sciences subject, or equivalent education and work experience.
  • Strong attributes and experience in solving complex problems by using structured solving methods.
  • Experience software configuration , ideally in a hospital setting for It related user functions.
  • Knowledge on PC hardware, server, storage hardware, VMware, virtualization and basic networking
  • Knowledge on DICOM Standard and HL7
  • Proficient in Microsoft Technologies
  • Proficient in Database software like SQL and Oracle
  • Experience in implementing interfaces for 3rd party applications

Your personality and skills:
  • Strong attributes and experience in solving complex problems by using structured solving methods.
  • Experience software configuration , ideally in a hospital setting for It related user functions.
  • Understand the diversity in different cultures and leverage on the strengths of diversity.
  • Skill in multiple languages will be an added advantage.
  • Passion to work with people and committed to deliver best services to customers across the globe
Being part of our team:

Siemens Healthineers is a leading global medical technology company. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Your cultural fit:

Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That's why we want you to seek, implement and celebrate your best ideas.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Organization: Siemens Healthineers

Company: Siemens Healthcare Pte Ltd

Experience Level: Mid-level Professional

Job Type: Full-time

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