Application Support Engineer NX CAM - Mexico City - SISW-PLM

    • Río Grande, Mexico

During the current global health crisis, the priority for Siemens Digital Industries Software is the health and wellbeing of our entire community including current and future employees, which may add time to our hiring processes. We appreciate your patience and invite you to visit our website to learn more about how Siemens is responding to the pandemic.

Position Overview

The Application Support Engineer is responsible for assisting customers in the use of Siemens PLM Software Products in special NX CAM, working with development team, and monitor the resolution of key customer issues.


  • Schedules call & workload by determining & prioritizing the impact a software defect is having at a customer's site
  • Assesses software performance and determines satisfaction of the correct design intent
  • Regularly exercises discretion and judgment during customer consultations to decide whether issue is a Problem Report. When necessary, creates a Problem Report
  • Coordinates with customer engineers & managers to develop or enhance complex computer-aided engineering design or manufacturing processes
  • Uses computer-aided systems to assist and instruct customer engineers on large scale, complex design and tooling tasks involving multiple design environments
  • Cogently communicates software problems to product development
  • Instructs other engineers in the design, development, and implementation of large scale, complex graphical application programs on multiple software products and hardware platforms
  • Defines business and technical feedback to software and hardware vendors
  • Manages advanced data exchange methodologies to facilitate effective data sharing between dissimilar systems or applications that span across engineering disciplines
  • Provides technical guidance to customer engineers in the application of design techniques and system procedures related to computer-aided engineering software
  • Guides junior engineers
  • Works with general supervision on complex projects with latitude for independent judgment
  • Moderate skills with high level of proficiency

Required Knowledge/Skills, Education, and Experience
  • Fluent English Skills.
  • Strong written and verbal skills to be able to effectively communicate verbally with customers and colleagues in technical staff
  • Mechanical, Industrial, Manufacturing or Mechatronic Engineering degree
  • Basic notions of CAD/PLM (ideally NX and Teamcenter)
  • A minimum of 2 years of industry experience using NX CAM Programming (fixed and multi-axis milling, turning, wire EDM machining)
  • Knowledge of NX Post Builder and/or tcl/tk programming strongly desired
  • Strong analytical/problem solving abilities

Preferred Knowledge/Skills, Education, and Experience
  • Fluent or good (Brazilian) Portuguese, written and spoken
  • Broad knowledge of cutting tools with the ability to calculate optimal speeds and feeds
  • Experience designing and fabricating fixtures/work holding to facilitate the test cutting process
  • Experience supporting a production machine shop preferable
  • Knowledge of coordinate measuring machine (CMM) programming, part inspection devices and techniques
  • Knowledge of SINUMERIK controllers, TIA Portal, PLC programming

Organization: Digital Industries

Company: Siemens Industry Software, S.A. de C.V.

Experience Level: Mid-level Professional

Job Type: Full-time

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