Application Support Engineer- Embedded Systems
- Budapest, Hungary
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Mentor, a Siemens Business, is a global technology leader in electronic design automation software. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design.
- Proactively help customers quickly become productive with Automotive Embedded and Networks products
- Introduce and drive the adoption of tools, features, enhancements, services, thus contributing to the continuous growth of customer support business
- Assist account teams with struggling customers
- Provide 1st line support for Automotive Embedded products and some Capital tools
- Interface with customers and 2nd line support and provide feedback in both directions
- Engage with existing customers to understand and provide support and guidance for their design and manufacturing methodology and challenges
- Evaluation of customer specific enhancements in beta-state of the software
- Deliver Training for supported products
- Regularly participate in meetings and conference calls with customers
- Help customers to achieve project deadlines by providing support by phone, by electronic means or on-site
- Capture knowledge for web-based support systems
- Provide pro-active customer feedback into product marketing and engineering to drive improvement and future evolution of the product line
- Provide customer advocacy and product supportability to influence product direction and quality
- Covering support worldwide and assist your colleagues
- Knowledge and experience of the Automotive electronics industry, which can include Vehicle Network, Infotainment Systems, Driver Information
- Knowledge of Embedded Systems Development
- Experience in AUTOSAR would be an advantage
- Candidate must be self-motivated, be able to work independently but collaboratively and be able to thrive in a fast-paced and evolving product and technical environment.
- Demonstrated ability to build strong rapport and credibility with customers organizations while maintaining a company internal network of contacts
- Manage multiple tasks and customer issues concurrently
- Strong technical communication skills and presentation skills
- Strong project management and communication (written and verbal) skills
- Ability and willingness to travel
- BSc/MSc Degree preferably in the electronics, engineering or software
Company: Mentor Graphics Magyarország Kft.
Experience Level: Experienced Professional
Job Type: Full-time
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