Manager, Client Success

 

Responsibilities:

 Manage a team of Enterprise Client Success Managers across UK, Italy, Spain and Germany

 Coach and develop the CSMs in order to foster individual success as well as increased market penetration and revenue

 Proactively enhance and streamline workflows within the department to help facilitate the growth and expansion of accounts.

 Manage 20% growth in all renewal sales

 Facilitate weekly meetings for best practice sharing and rolling out new processes

 Conduct weekly 1:1 sessions with each direct report

 Understanding team needs across the region to prioritise needs

 Work with other CSM Mangers globally to ensure successes and issues are shared and resolved

 Approve, activate and refund certain products and processes

 Run quarterly QBRs to drive account growth

 Utilise data to drive specific behaviours or activities

 Advocating on behalf of the CSMs across multiple departments

 

Requirements:

 A minimum of four years experience working as an Account Manager/Sales Manager within the agencies, media sales or SaaS

 Previous management experience required

 Experience using CRM software (SalesForce, Microsoft Dynamics etc.)

 Strong interpersonal, organizational and communication skills with the ability to work across many systems, tasks and departments simultaneously

 Strong attention to detail

 Strong customer service skills, and the ability to build and maintain relationships via telephone and email

 Computer and systems literacy (Excel, Jira, Slack, Microsoft Office, etc)

 Previous experience working in software, media or new technology companies a plus

 

Shutterstock, Inc. (NYSE: ), is a leading global provider of images to businesses, marketing agencies and media organizations around the world. Working with its growing community of over 100,000 contributors, Shutterstock adds hundreds of thousands of images each week, and currently has more than 80 million images and nearly 4 million video clips available.

Headquartered in New York City, with offices in Amsterdam, Berlin, Chicago, Dallas, Denver, London, Los Angeles, Montreal, Paris, San Francisco, and Silicon Valley, Shutterstock has customers in more than 150 countries. The company also owns , a value-oriented stock media agency; Offset, a ; PremiumBeat a curated  library; Rex Features, a premier source of  for the world's media; and WebDAM, a cloud-based  for businesses.

 

 

Equal Opportunity Employer, M/F/D/V


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