Email Production Specialist

The Opportunity:

Shutterstock is looking for an Email Production Specialist to join our Marketing team.  The Email Production Specialist will be a critical member of the CRM team. Reporting to the Director of CRM, this position is responsible for the day-to-day, hands-on execution of email marketing campaigns in a multi-business unit, multi-language environment. This includes setup, maintenance, and review of ad-hoc and triggered email communications. The Email Production Specialist must maintain a current understanding of email marketing best practices and apply them to the execution of email campaigns.


This role requires a demonstrated record of analytical rigor, creative problem solving, and flawless execution. If you thrive in a fast-paced environment, have a strong work ethic, and are a self-starter, this is the role for you.



  • Work with a cross functional CRM team in the production of email programs for multiple business units in 20 languages

  • Work closely with Marketing team to gather requirements, create test plans, manage project timelines, and set up any promotion codes for email campaigns

  • Coordinate set-up, testing, deployment, and monitoring of email campaigns

  • Ensure accuracy of all email marketing assets

  • Conduct quality check test for compatibility with web browsers, and to ensure links, images, subject lines and list segments function properly

  • Troubleshoot technical issues related to HTML templates, list segmentation and other aspects of email execution, as required

  • Utilize list segmentation, personalization, and content optimization to increase return on investment

  • Maintain and refine marketing lists

  • Manage email campaign tracking to ensure ability to analyze and attribute success of all email efforts

  • Monitor deliverability and follow up on any resulting issues

  • Incorporate industry best practice tools and techniques for email platform optimization



  • Bachelor’s degree followed by at least 2 years relevant work experience

  • Experience with large-scale email service provider applications; Responsys proficiency is strongly preferred

  • Technical aptitude (Excel and HTML experience are key and SQL is a plus)

  • Strong communicator, outstanding writing, proofreading, grammar and spelling skills

  • Proactive approach to problem solving, testing, and critical thinking.

  • Excellent time management, organization and prioritization skills

  • Acute attention to detail with the ability to multi-task in a fast paced environment

  • Ability to meet strict deadlines while maintaining high quality campaign launch

  • Understanding of email marketing best practices, CANSPAM, and the opt-in/out process

About Shutterstock:

Shutterstock, Inc. (NYSE: SSTK), is a leading global provider of high-quality licensed photographsvectorsillustrations, videos and music to businesses, marketing agencies and media organizations around the world. Working with its growing community of over 100,000 contributors, Shutterstock adds hundreds of thousands of images each week, and currently has more than 80 million images and nearly 4 million video clips available.

Headquartered in New York City, with offices in Amsterdam, Berlin, Chicago, Dallas, Denver, London, Los Angeles, Montreal, Paris, San Francisco, and Silicon Valley, Shutterstock has customers in more than 150 countries. The company also owns Bigstock, a value-oriented stock media agency; Offset, a high-end image collection; PremiumBeat a curated royalty-free music library; Rex Features, a premier source of editorial images for the world's media; and WebDAM, a cloud-based digital asset management service for businesses.

For more information, please visit and follow Shutterstock on Twitter and on Facebook.


Equal Opportunity Employer, M/F/D/V

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