Customer Care Advocate - Mandarin

The Opportunity:

This person will handle phone calls, chat and emails from customers that prefer to communicate with Shutterstock in English and Mandarin.


  • Determine the best product for customers via phone
  • Develop and maintain relationships with existing customers
  • Navigate customer organization to find additional opportunities and contacts
  • Attend to all aspects of customer service in courteous and professional manner
  • Patiently assist customers with varying technical skills
  • Accumulate customer feedback for product research and development
  • Multitask in fast paced environment with high volume of communications
  • Ability to thrive within and adapt to organizational changes


  • Fluency in speaking, reading, and writing in English language, and Mandarin
  • Ability to write in English and Mandarin without grammatical or spelling errors
  • 2+ years of successful Customer Service experience
  • Highly organized and detail oriented
  • BA degree is preferred


  • Adobe Illustrator experience
  • Understand Photoshop and digital imaging manipulation techniques
  • Some knowledge of typical stock photography licensing terms (such as royalty free vs rights managed, etc)

About Shutterstock:

Shutterstock, a global technology company, has created the largest and most vibrant two-sided marketplace for creative professionals to license content - including images, videos, and music - as well as innovative tools that power the creative process.

The company has expanded its portfolio to include Bigstock, a value-oriented stock media agency; PremiumBeat, a curated royalty-free music library; Rex Features, a premier source of editorial images for the world's media; and Webdam, a cloud-based digital asset management platform for businesses, as well as Offset, a high-end image collection.

For more information, please visit, follow Shutterstock on TwitterFacebook and Instagram.

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