Retail Account Manager

Shopkick is seeking an experienced Retail Account Manager who is knowledgeable about retail and digital media to help foster growth for our retail partners across the country. The Retail Account Manager will be the front line to our existing retail partners and will be responsible for maintaining client/agency relationships with top 100 retailers. The Account Manager will work in tandem with Shopkick's retail sales and marketing team to produce pitch decks for client meetings. This person will be responsible for securing revenue, managing internal and external processes post-sale to position Shopkick for long term partnerships with retailers. This person will be responsible for delivering on client objectives with the goal of driving incremental revenue for Shopkick though marketing integrations with existing retail partners and shopper marketing clients. She/he must have a passion for great customer service and delivering results to clients that are on target and on time. The Account Manager will work directly with Shopkick's retail sales team to help drive demand for execution of advertising/marketing plans with retailers.   

Roles and Responsibilities

  • Support internal sales and marketing executives during the final stages of the sales process so that shopkick's value proposition is positioned to drive meaningful outcomes
  • Oversee retail client relationships and serve as the main point of contact for 4-6 retail partners through high-touch, consultative communication
  • Identify and grow new business opportunities
  • Analyzing campaign success by updating and reporting key performance metrics to drive partnership traffic and sales objectives efficiently
  • Visit retail partners (25% travel)

Desired Skills and Experience

  • 5+ years of professional working experience
  • Ability to establish credibility with executive level decision makers and other key constituents (both internally and externally)
  • Excellent client management, communication, and organizational skills
  • Exceptional presentation skills, persuasiveness and ability to think quickly and react with poise
  • Sales-driven approach to Account Management (or related field e.g. Business Development, Customer Success)
  • Must be a self-starter with the ability to handle multiple projects, prioritize work assignments, meet deadlines and work independently in a fast-paced environment
  • Extensive knowledge of and passion for Retail industry
  • Strong analytical skills, ability to leverage Excel for modeling and Power Point for building presentations
  • Fun and open-minded personality
  • Must be a team player

Meet Some of Shopkick's Employees

Bill D.

Chief Executive Officer

As Shopkick’s CEO, Bill provides leadership and oversees the direction of company growth and business strategy. His main goal is to ensure Shopkick’s people and culture are operating as a cohesive unit.

Ashley S.

Operations & Events Manager

Ashley’s job is to make sure Shopkick is and continues to be a fun place to work. As the key driver of company culture, she wants employees to feel happy and supported.

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