Customer Service Associate

Shopkick is the leading shopping rewards app, bringing moments of joy to everyday shopping. Consumers can be rewarded for everyday actions like visiting stores, checking out products, and making purchases across hundreds of brands and retailers. For these brand and retail partners, Shopkick provides high consumer engagement along the entire path to purchase. Our unique pay-for-performance model has been proven to deliver high ROI, drive incremental foot traffic, increase visits to shelf, and create sales. Some of our leading partners include Best Buy, Clorox, Coty, GSK, Georgia Pacific, Marshalls, Nestle, Purina, TJ Maxx, and Unilever, among others. Shopkick is available for free on the iPhone from the App Store and for Android on Google Play.

Shopkick is looking for a Customer Service Associate to join our growing team and make a huge impact for our users. If you are a self-motivated problem solver who loves helping others, we'd like to hear from you!

Roles and Responsibilities

  • Respond to customer/user feedback and issues via email with a positive attitude and friendly tone
  • Provide feedback and insights to Customer Service Manager to improve the processing of customer service requests 
  • Identify patterns in user complaints to track down problems in the app
  • Coordinate with and assist small off-site team of Customer Service Agents
  • Manage both direct customer communication and foster internal communication with our larger team

Required Skills and Experience

  • Previous work experience using customer service software (, Zendesk, etc.)
  • Proficiency using web based tools
  • Excellent written and verbal communication skills
  • Strong work ethic and easily adaptable 
  • Creative problem solver 
  • Great attitude and dependable teammate 
  • Patient, detail oriented, and strong organizational skills 
  • Bachelor’s Degree

Meet Some of Shopkick's Employees

Bill D.

Chief Executive Officer

As Shopkick’s CEO, Bill provides leadership and oversees the direction of company growth and business strategy. His main goal is to ensure Shopkick’s people and culture are operating as a cohesive unit.

Ashley S.

Operations & Events Manager

Ashley’s job is to make sure Shopkick is and continues to be a fun place to work. As the key driver of company culture, she wants employees to feel happy and supported.

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