Kit Guru

Gooo-Rooo? This job is not for the faint-hearted. The Guru role is challenging, fast-paced, and rewarding. 

Still interested? 

Our Guru team is the only point of contact for our merchants. That means they answer any questions our merchants have via phones, chats, and emails. There are times when a Guru doesn’t know the answer. However, our Gurus are the type of people who are always up for a challenge and won’t stop until a solution is found. Kit Guru's specialize in knowing the ins and outs of Kit - the ultimate virtual assistant for Shopify merchants. Kit automatically helps store owners with various tasks like Facebook/Instagram marketing, reporting and emails. 

If you think you’re tough enough - and sweet enough - to deliver excellent support to our merchants, apply now. We can’t promise it will be easy, but we can promise it will be fun. 

Kit is built out of our downtown San Francisco office. Although you don't have to live in an overpriced downtown studio in order to work here - you do need to be able to commute into the office a few times a week as we'd like to see your face. The rest of the time you can work from the comfort of your home. Coming downtown does give you the chance to see the 83 year old Golden Gate bridge. Score. 

You will:

  • Become an expert in all things Kit in order to troubleshoot Kit support issues.
  • Have human conversations with merchants to help them solve problems.
  • Be a key voice in helping us lay the groundwork for Kit’s support team.

Here's how to apply: Build a store on Shopify that shows us why you really want to work here. Shopifolk always go above and beyond. 

Make sure to include the following: 

- Download a free theme and spruce it up 
- Sort products into collections 
- Write about why you want to be a Guru on the About Us page 
- Create a drop-down menu 
- Write a blog post about something you’re passionate about and why 
- Create a page and embed the funniest video you’ve seen lately 
- Install an app into your store 

Bonus: Design a logo for your store that represents you, your store, or both. There are some great free tools out there. Check out the Shopify Logo Generator. 

If this sounds like your ideal job, click the “Apply now” button to submit your application.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your background is thisclose to what we’re looking for, please consider applying. We are dedicated to diversity and providing an inclusive workplace for all. 

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