Content Strategy Lead

We’re looking for an experienced lead or senior lead UX-focused content strategist to lead the content strategy practice at Shopify. This position requires deep understanding of the role language plays in the UX design process. This isn’t a marketing or social media role.

About UX at Shopify

The UX team at Shopify is obsessed with enabling commerce at a global scale. We create tools that give even the most inexperienced entrepreneur the best chance to succeed. At the same time, we design solutions that help some of the world’s leading businesses manage enormous complexity. Making commerce better for everyone, no matter where they’re located or their level of experience, is our passion. It’s what we come to work every morning excited to tackle. Our team is made up of over 150 designers, content strategists, researchers, and front-end developers across 5 offices. Although everyone who works at Shopify is responsible for building great experiences, the design team has a special role in building understanding and empathy for merchants. We believe in testing, iteration, and in giving people the room to experiment and grow. We’re always on the lookout for people who are excited to work on hard problems at a global scale in a friendly, collaborative environment. If this sounds familiar, we’d love to hear from you.

Content strategy leads at Shopify:

  • Write clear, concise content that makes our product interfaces easier to use. They push other content strategists and people across the organization to constantly improve the quality of their content
  • Discuss and validate their content recommendations and model this skill for other people on the team
  • Collaborate with designers, developers, researchers, and product managers to create products that help merchants improve their businesses
  • Set up editorial and content review systems that helps the entire content strategy team improve their work
  • Mentor and champion the work of other content strategists on the team
  • Evolve and build the editorial and voice and tone across our products, and help evolve the content rules and standards in 
  • Brainstorm, plan, and contribute to developing new features, and continuously improve what we have today
  • Use qualitative and quantitative research to make informed product decisions
  • Plan navigational approaches, think through language from a system perspective, and define information architectures across complex products
  • Advocate for the role content plays in product design across the company
  • Encourage everyone to think holistically about the content experience and how it extends from product to touch points like the Help Center, blog posts, product landing pages, and emails
  • Empower everyone who works at Shopify to write their own great content by contributing to training, learning resources, and other support opportunities

You should have:

  • At least 5 years of dedicated content strategy experience, some of it in a product-focused environment
  • Experience working with cross-functional teams including UX designers, researchers, and engineers
  • Worked in a content role where you've had to write and structure language to respond to audience needs
  • A portfolio of work you've done. It's a bonus if you have samples that show interface content or microcopy
  • Created, implemented, and maintained content standards across an organization
  • A foundational understanding of user-centered design techniques and how to apply them
  • It’s a bonus if you have experience leading people or projects, or have set up editorial and review processes or quality benchmarks

What’s in it for you:

  • A collaborative, creative environment where we value experimentation and learning
  • Autonomy. We don’t believe in micro-management
  • A healthy work-life balance with benefits such as a gym allowance, parental leave, childcare benefits, flexible work hours, and catered meals to give you more time for the things you care about most
  • Being part of a UX team that’s tackling design challenges on a global scale—we’re genuinely committed to making commerce better for everyone, no matter where they’re located or their experience level
  • Learning and growing with the best in the business and getting the support you need to do the best work of your career
  • A culture that values authenticity, openness, and diversity

Here's how to apply:

If you want to help us shape the future of commerce, select Apply now to submit your application. Please include a few samples of your previous work. If you really want to stand out, sign up for a free trial of Shopify and build a store. Share the link with us so we can take a look. Write a cover letter that tells us a bit about yourself and why you’re interested in working at Shopify. Please address it to Amy. If you have an online portfolio, feel free to link to it.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

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