MS Service Specialist

    • Durham, NC

Job Summary:
The individual in this position is responsible for a wide variety of service related support functions including, but not limited to, the repair, maintenance, after hours phone support and installation of Shimadzu products. Additionally, responsibilities include the training and support of regional staff and less experienced personnel as well as other related duties that may be assigned from time to time.
Job Responsibilities:
This position is responsible for the repair, maintenance, and installation of those products sold by Shimadzu Scientific Instruments anywhere within the company’s market area. Direct area of support is the regional territory for GCMS, LCMS and related Mass Spec products.

Additional Job Responsibilities:

Providing technical service training to customers, service and technical support personnel.
Accurate documentation and reporting of all repairs and product failures and when applicable providing design change and improvement recommendations.
Assist in the development of preventative maintenance procedures for Shimadzu products as required.
The maintenance and control of repair parts inventories within the position's assigned region in accordance with the administrative policies as defined by the Service Center in Columbia, Md.
Providing customers and other personnel with the necessary technical support (phone, FAX, E-Mail etc.) and documentation required to effect instrument repairs, maintenance, and installations.
Repairing instruments returned to the Regional Service Center in a timely manner and provide support to less experienced service personnel in performance of the same.
Travel as required to provide service support to customers and other SSI personnel.
Timely submission of all required paperwork and reports.
Ensure the distribution and implementation of technical bulletins.

Education and/or Experience
A bachelor’s degree in Chemistry or a closely related field is highly preferred. Incumbent must have at least three years of field exposure supporting Mass Spec instrumentation, or the equivalent experience.

Knowledge Requirement
Incumbent must be proficient at effectively troubleshooting and resolving instrument problems, performing installations, and providing, when necessary, customer and staff training. Incumbent must also be capable of successfully running standard samples, read and interpret the chromatograph displayed to determine if the instrument is functioning properly. Must be able to resolve basic applications related customer problems, through exercising independent discretion and judgment based on learned industry scientific knowledge and company policies/protocol.

Shimadzu Scientific Instruments, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.



Instrument- GCMS: Expert
Instrument- LCMS: Expert
Service: Expert
Training: Expert

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