Field Technical Support Scientist

    • Atlanta, GA


Technical Support Scientist

Location: Atlanta, GA

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Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Our products include Gas Chromatographs, Liquid Chromatographs, Mass Spectrometers, Total Organic Carbon Analyzers, UV-Vis Spectrometers, Fluorescence, Atomic Absorption, IR, X-Ray, and Universal Testing Machines. In 1975, SSI Corporate Headquarters was established in Columbia, Maryland and we currently have nine regional offices coast to coast.

Shimadzu Scientific Instruments is hiring a Technical Support Scientist to provide pre-sales / post-sales support in the following product areas: HPLC, GC, UV-Vis, GCMS, LCMS, FTIR, TOC, AA, ICP, ICP-MS. This is a great opportunity for someone with hands-on experience with these instruments to work in a customer facing setting who would like to advance their career! The employee will be primarily supporting the Atlanta Metro Sales Area. Details are below:

POSITION SUMMARY:

The individual in this position is responsible for providing technical support for the region. He or she assists on demonstrations and sales calls, does installations, trains customer and regional personnel, develops application notes and runs customers’ samples to demonstrate proof of principle as well as help customers adapt methodology for our instruments; as well as other related duties that may be assigned from time to time.

This position is required to assist the sales efforts by installing instruments and training customers in their uses at customer sites.

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

  1. Assist with Demonstrations and sales calls.
  2. Perform Installations.
  3. Help customers adapt methodology for our instrumentation.
  4. Assist the Product Managers in achieving customer satisfaction.
  5. Manage and maintain the regional demonstration inventory.
  6. Assist and consult on regional and customer training.
  7. Assist the Regional Manager as necessary.
  8. Must travel overnight, as the position requires.
  9. Must travel by air and drive as required.
  10. Make presentations to customers.
  11. Assist with application note writing/creation.

SCOPE:

This position's primary focus is to provide technical expertise for the selling effort of the region.

KNOWLEDGE REQUIREMENTS:

CASUAL

WORKING

THOROUGH



Training Methods

Report Preparation

Organizational Skills

Application Note Writing

Service Repair Skills

Presentations

Demonstrations

Analytical Instrumentation

Chemistry

Customer Relations Skills

Computer Literacy

Communication Skills

Laboratory Equipment

PROBLEM SOLVING REQUIREMENTS:

The incumbent must have problem solving skills, which are required to solve customer and regional problems. Must have a technical proficiency on at least two lines of instrumentation in-order to troubleshoot and solve problems.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

A minimum of a Bachelor’s degree in Chemistry, or a closely related field and at least one (1) years of laboratory experience with analytical instrumentation is required.

Shimadzu Scientific Instruments is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Qualifications
Education
Preferred


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