Shimadzu Scientific Instruments

Field Service Engineer - Physical Measurements

3 weeks agoJacksonville, FL

Field Service Engineer - Physical Measurements - Florida Service Territory

SSI Pay Band 9

Headquartered in Columbia, Maryland, Shimadzu Scientific Instruments (SSI) is the American subsidiary of Shimadzu Corporation (Kyoto, Japan), a world leader in the development of scientific instruments. SSI was established in 1975 as a distribution center providing analytical solutions to a wide range of laboratories and lab services providers in the Americas. Today, SSI's focus has expanded greatly beyond distribution. SSI maintains a network of ten regional offices strategically located across the United States, with experienced technical specialists, service and sales engineers situated throughout the country; a state-of-the-art Customer Training and Education Center; and Shimadzu U.S.A. Manufacturing, which supplies Universal Testing Machines, Thermal Analysis, Micro Hardness Testers, XRF, XRD, and other high-tech products to the U.S. market.

Shimadzu Scientific Instruments is hiring a Field Service Engineer - Physical Measurements to provide service instrument support to our physical testing product line! This is a great opportunity for someone with hands-on experience with universal, tensile, compression, hardness instruments to work in a customer facing setting who would like to advance their career! The employee will be primarily supporting our Florida Service territory, based in Jacksonville, FL.

POSITION SUMMARY:

The individual in this position is responsible for a wide variety of service related support functions including, but not limited to, the repair, maintenance, after hours phone support and installation of Shimadzu products. Additionally, responsibilities include the training and support of regional staff and less experienced personnel. As well, other related duties may be assigned from time to time.

This position is responsible for the repair, maintenance, and installation of those products sold by Shimadzu Scientific Instruments anywhere within the company's market area. Direct area of support is the regional territory for Physical Measurements and related products.

ADDITIONAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

  • The repair, maintenance, and installation of those products sold by Shimadzu Scientific Instruments or its representatives.
  • Providing technical service training to customers, service and technical support personnel.
  • Accurate documentation and reporting of all repairs and product failures; and when applicable, providing design change and improvement recommendations.
  • Assist in the development of preventative maintenance procedures for Shimadzu products as required.
  • The maintenance and control of repair parts inventories within the position's assigned region in accordance with the administrative policies as defined by the Service Center in Columbia, Md.
  • Providing customers and other personnel with the necessary technical support (phone, FAX, E-Mail etc.) and documentation required to effect instrument repairs, maintenance, and installations.
  • Phone Support to include after hours (night and weekend) technical assistance to customers anywhere within the SSI market area.
  • Repairing instruments returned to the Regional Service Center in a timely manner.
  • Travel to provide service support to customers and other SSI personnel.
  • Timely submission of all required paperwork and reports.
  • SCOPE:

    This position's primary focus is to provide quality, efficient service to our customers and to support the other Service, Technical Support, and Sales & Marketing staff in the performance of the same. Will report directly to the Regional Service Manager and will work in conjunction with Corporate Service management as needed.

    KNOWLEDGE REQUIREMENTS:

    CASUAL

    Leadership Skills

    WORKING

    Organizational Skills

    Report Preparation

    Lab Procedures

    Japanese Culture

    Training Methods

    THROUGH

    Chemistry

    Computers & Software

    Use of Electronic Test Equipment

    Mechanical Knowledge

    Product Knowledge - Physical Meas

    Customer Service Skills

    Instrument Repair & Maintenance

    PROBLEM SOLVING REQUIREMENTS:

    Incumbent must be proficient at effectively troubleshooting and resolving instrument problems, performing installations, and providing, when necessary, customer and staff training Incumbent must also be capable of successfully running standard samples and reading/interpreting the chromatography to determine if the instrument is functioning properly. Must be able to resolve basic and complex applications related customer problems, through exercising independent discretion and judgment based learned industry specific knowledge and company policies/protocol.

    EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

    A Bachelors within a Material Science (or related Science) discipline is highly preferred, while An associate's degree in Electrical Engineering or Technology (or related) is required. Incumbent should have at least one (1) year (while two or more is highly preferred) of field exposure supporting physical measurement instrumentation, or the equivalent experience. Must be proficient in at least one product line area of physical measurements instrumentation.

    Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.

    Shimadzu Scientific Instruments is an equal opportunity employer and federal contractor or subcontractor. As applicable, the parties agree that they shall abide by the requirements of 41 CFR Section 60-1.4(a); 41 CFR Section 60-300.5(a); 41 CFR Section 60-741.5(a); and 29 CFR Part 471, Appendix A to Subpart A with respect to affirmative action program and posting requirements, and that these requirements are incorporated herein. These regulations require that covered prime contractors and subcontractors ensure nondiscrimination and take affirmative action in employment to employ and advance qualified individuals without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, and protected Veteran status. These regulations also prohibit covered contractors from taking adverse action against applicants or employees because they have inquired about, discussed, or disclosed their or their co-worker's compensation information in certain situations.

    Client-provided location(s): Jacksonville, FL, USA
    Job ID: shimadzu-PHYSI01569