Shimadzu Scientific Instruments

Field Service Engineer

3+ months agoSan Mateo, CA

Field Service Engineer – South San Francisco, Northern CA Service Territory

Headquartered in Columbia, Maryland, Shimadzu Scientific Instruments (SSI) is the American subsidiary of Shimadzu Corporation (Kyoto, Japan), a world leader in the development of scientific instruments. SSI was established in 1975 as a distribution center providing analytical solutions to a wide range of laboratories and lab services providers in the Americas. Today, SSI’s focus has expanded greatly beyond distribution. SSI maintains a network of ten regional offices strategically located across the United States, with experienced technical specialists, service and sales engineers situated throughout the country; a state-of-the-art Customer Training and Education Center; and Shimadzu U.S.A. Manufacturing, which supplies HPLC, GC-MS/MS, LC-MS/MS, and other high-tech products to the U.S. market.

Shimadzu Scientific Instruments is hiring a Field Service Engineer to provide service instrument support mainly in the following product areas (including, but not limited to): LC, GC, LCMS, GCMS, UV-Vis, FTIR, TOC, AA, ICP. This is a great opportunity for someone with hands-on experience with any of these instruments to work in a customer facing setting who would like to advance their career! The employee will be primarily supporting the Northern California service territory (based in the South San Francisco area)!

Position Summary:

The Field Service Engineer in this position will:

  • Provide excellent and efficient customer service to Shimadzu’s clients, along with technical training on products.
  • Repair, maintain, and install Shimadzu’s award winning analytical instrumentation product line.
  • Travel throughout the regional territory, experiencing all the various places our instrumentation is utilized.
  • Train and support regional staff.
  • Document and report all repairs and product failures. When applicable provide recommendations on design changes and improvements.
  • Help with the development of preventative maintenance procedures for Shimadzu products.

The Field Service Engineer will earn:
  • Excellent Base Salary
  • Service Support Incentive Plan
  • Company vehicle with gas card
  • Home office set up (where applicable)
  • Company benefits (medical/dental/vision/401k with profit sharing match/year end bonus/tuition reimbursement/vacation/personal, sick time/paid holidays).

Education and/or Experience:

An associate’s degree in Electrical Engineering or Technology is required, a bachelors within a Life Science discipline is highly preferred. Incumbent must have at least three years of field or in-house instrumentation repair experience (or the equivalent similar product) is required.

Shimadzu Scientific Instruments is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.


Job ID: shimadzu-FIELD01582