Sales Operations Specialist

About Shift
We believe car buying should be fun, fair, and accessible to everyone. We’ve set out to transform an industry, using technology to bring transparency and convenience to the car buying process. 

And we aren’t stopping there. We aim to bring that same transparency and convenience to car ownership too, with payments, maintenance, and insurance in one easy app. At Shift, we’re building the tools that empower people to buy, own, and sell the cars that make life go.

Who are we looking for?
We are seeking a resourceful and driven Sales Operations professional to drive efficiencies and results across our customer sales and service teams. The ideal candidate will take pleasure delving into issues, testing, and formulating solutions across multiple teams. They will be a team player, data driven, and a self-starter with experience in start-up environments.

Responsibilities

  • Oversee sales and customer support reporting and metrics
  • Sit within the operation to identify solutions to inefficient workflows
  • Understand, analyze, and improve upon the business systems in place. Maintain required documentation and proactively identify improvement opportunities through systematic and rigorous measurement and analysis
  • Partner with management, analytics and end-users to create and manage salesforce functionality including but not exclusive to workflow rules, data validation, and process builders
  • Develop and create customized reports and dashboards in salesforce
  • Manage daily administration of users, profiles and roles, customization of objects, fields, record types and page layouts in salesforce
  • Drive consistent sales goal setting processes and design of sales incentive plans, partnering with cross-functional teams and sales leadership.
  • Work with business intelligence and management to create dashboards to help provide insight into business performance

Requirements

  • 2+ years experience working with salesforce
  • B.A./B.S. or equivalent degree with 3+ years of operations, project management, or quantitative analysis experience.
  • Previous experience working in high growth business, you get excited about helping lay the foundations for exponential growth.
  • Understanding of relational databases and data integration tools
  • Collaborative worker who enjoys having fun at work and wants a challenge
  • Detail oriented and expert in both qualitative and quantitative analysis with a passion for delivering actionable insights to key stakeholders.
  • Excellent written and verbal communication skills, with great meeting time management, and people skills.

Nice to have

  • Some SQL experience or a willingness to learn
  • Experience with Salesforce application integrations (ex: Talkdesk)
  • Experience with a BI tools, like Tableau, Chartio or Periscope

On diversity
Our company depends on balance and equality — between buyers and sellers, among employees, and in our relationships with customers.

Our mission to evolve car ownership and transform an industry is a challenging one. It can only be achieved by a team of diverse problem-solvers — engineers, designers, business people — from the same broad demographics as our customers.

Why join now?
We’ve built a small but highly talented team backed by $120 million in funding from investors like DFJ, Goldman Sachs, and BMW iVentures. We’ve got product-market fit, but there’s still a ton of room to innovate and make your mark on the product and on the company. 

Shift is the Bay Area’s #1 seller of used cars with $100 million in cars sold per year. We’re serving most of California and are gearing up to scale to new markets. With a solid business model and no clear winner in our space yet, this is a hugely exciting time to join the team.

Meet Some of Shift's Employees

Minnie I.

COO & Co-founder

As a the COO & Co-founder, Minnie influences the corporate culture while also running operations—focused on optimizing, standardizing, and automating processes on the back-end to ensure that customers have a great experience.

Dominic O.

Software Engineer

As a software engineer focused on improving the iOS app, Dominic spends the vast majority of his time coding to make the app more responsive to user needs.


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