Document Operations Specialist

About Shift
We believe car buying should be fun, fair, and accessible to everyone. We’ve set out to transform an industry, using technology to bring transparency and convenience to the car buying process. 

And we aren’t stopping there. We aim to bring that same transparency and convenience to car ownership too, with payments, maintenance, and insurance in one easy app. At Shift, we’re building the tools that empower people to buy, own, and sell the cars that make life go.

Your role is to ensure that our DMV pipeline is fully supported throughout the Shift purchasing process.  Our ideal candidate is someone with a background in processing automotive documents from financing to DMV reports.  We are constantly improving our processes at Shift and need individuals who are motivated by a fast pace environment where creativity and innovation is highly encouraged.

Responsibilities

  • Prepare and process title work for used and wholesale vehicle sales with precise accuracy.
  • Receive and file incoming mail, support sending outgoing mail
  • Audit / troubleshoot DMV paperwork to meet state requirements
  • Prepare and initiate title payoffs with timely follow-up to ensure successful title release
  • Sync on process with remote teams to improve efficiency
  • Manage vehicle sale documentation, including title & transfer information, registrations, etc.
  • Provide timely and accurate reports as required
  • Update CRM with inventory control information

Requirements

  • Experience with vehicle ownership transfers, including out-of-state.
  • Thorough knowledge of DMV laws, regulations, processes and forms necessary to facilitate vehicle transactions
  • Ability to read and interpret documents such as payoff statements, lease agreements, tax and title documents, and procedure manuals
  • A keen eye for detail, thoroughness is encouraged.
  • General accounting knowledge
  • Organized, trustworthy, likeable, well-spoken
  • Savvy and smart; we expect you to constantly be thinking about how we can improve our process

Bonus Points

  • Nice to have previous automotive dealership experience in a similar role; deep understanding on all aspects of finance and paperwork related to acquiring and delivering vehicles to customers.
  • Experience with DMV/auto processing software (DMVdesk, AVRS, Dealertrack, CUDL, etc.)
  • Knowledge of vehicle financing workings

On diversity
Our company depends on balance and equality — between buyers and sellers, among employees, and in our relationships with customers.

Our mission to evolve car ownership and transform an industry is a challenging one. It can only be achieved by a team of diverse problem-solvers — engineers, designers, business people — from the same broad demographics as our customers.

Why join now?
We’ve built a small but highly talented team backed by $120 million in funding from investors like DFJ, Goldman Sachs, and BMW iVentures. We’ve got product-market fit, but there’s still a ton of room to innovate and make your mark on the product and on the company. 

Shift is the Bay Area’s #1 seller of used cars with $100 million in cars sold per year. We’re serving most of California and are gearing up to scale to new markets. With a solid business model and no clear winner in our space yet, this is a hugely exciting time to join the team.

Meet Some of Shift's Employees

Minnie I.

COO & Co-founder

As a the COO & Co-founder, Minnie influences the corporate culture while also running operations—focused on optimizing, standardizing, and automating processes on the back-end to ensure that customers have a great experience.

Dominic O.

Software Engineer

As a software engineer focused on improving the iOS app, Dominic spends the vast majority of his time coding to make the app more responsive to user needs.


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