Delivery Operations Specialist

Our goal at Shift is to turn what is universally regarded as a burdensome life event into a delightful experience, and to bring trust and simplicity to the peer-to-peer used car market. We have 3 principles that drive our company forward: convenience, value, and trust.  

Delivery Operations Specialists are part of our dynamic field operations team and are tasked with a variety of mission critical responsibilities:

- Facilitate vehicle test drives and help guide our customers through every step of their car buying experience
- Delivering recently purchased cars to their excited new owners and ensuring their experience is delightful all the way to the end
- Picking up cars from sellers to transport to our recon center for inspection and processing prior to being listed
- Additional prep work as needed, such as detailing and vehicle photography

This position could be a good fit for you if:

  • You’re looking for a solid opportunity to gain sales and customer service experience in an exciting and innovative start-up environment
  • You’re a self­-starter with a great attitude who enjoys solving problems and taking on difficult challenges
  • You take ownership of your role and demonstrate your value in actions, not words
  • You’re willing to put in the time and effort it takes to develop yourself and grow in your role
  • You can think on your feet.  You enjoy learning new things and can learn them quickly; change excites you
  • You communicate clearly and you listen carefully. You can explain just about anything to anyone, and you’re capable of successfully providing information in person, through writing and on the phone.


  • Must be at least 21-years of age
  • Interest in customer service and connecting with people.
  • Self-motivated, flexible, team-oriented and mature under pressure.
  • Eagerness and desire to take on new responsibilities.
  • Detail-oriented, trustworthy, personable, and articulate.
  • Savvy individual with a sharp eye for detail.
  • You have a flexible schedule and are open to working nights and weekends.
  • Valid driver's license and a clean driving record.
  • Ability to drive stick shift is strongly preferred.
  • 1­ year of customer service experience is a plus.
  • Some college is a plus, but not required.

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