Customer Service Specialist

Shift is looking for a talented Customer Service Specialist to help us provide our customers a totally awesome experience. We want someone who is detail oriented, hungry to succeed, and comfortable with working in a rapidly-changing start-up environment. If you think you have what it takes to join our team, we want to hear from you!

To apply, submit via the online form. Brief cover letter welcome, but not necessary (short and focused much preferred).

Responsibilities

  • The Customer Service Specialist will be an important part in our growth and is responsible for interacting over the phone and email directly with our customers, and be their point of contact for any inquiries they might have throughout the selling or buying process with Shift. To do this, you may need to do some or all of the below (and probably things that aren’t on this list!)

Requirements

  • Bachelor's degree and equivalent experience in a user acquisition / sales / support role
  • What makes you thrive is interacting with and helping customers have an all-around great experience. Their happiness is your happiness.
  • An energetic personality who can communicate clearly with people over the phone (most importantly) and other communication mediums, while coming across as trustworthy (and not too “salesman”-like!)
  • Organization, excellent writing skills and attention to detail is a must
  • A love for technology, to follow new trends in user behavior, and to appreciate the power of new products to improve how we live
  • A self-starter who is motivated to meet goals
  • Enjoy working with all sorts of people, from the CEO to the milkman (OK we don’t have a milkman); you treat everyone with the respect they deserve
  • Did we mention you are really smart? Experience is less important than sheer intellectual horsepower, creativity, and organization skills.
  • Account management, customer success team, post sale/post acquisition background a plus

WHY US?

For more than a century, people have bought and sold cars exactly the same way. Shift is evolving the car buying experience by pairing a technology-first approach with superior customer service. Our end goal? To build a more trustworthy marketplace that makes it really simple to buy, own, and sell the cars that make life go. 

We’re a team of ex-Google and ex-Dropbox leaders with demonstrated ability to successfully build teams and create game-changing products. We’re backed by leading Silicon Valley investors and poised for enormous growth this year.

Shift is an Equal Opportunity Employer 

We believe diversity in the workplace cultivates empathy and provides the understanding necessary to serve a wide customer base, which in turn leads us to build better products. All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.


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