Senior Service Engineer

2 months agoEindhoven, Netherlands

Shapeways’ digital manufacturing platform offers customers access to high-quality manufacturing from start to finish through automation, innovation, and digitization. The company’s purpose-built software, a wide selection of materials and technologies, and global supply chain lower manufacturing barriers and speed delivery of quality products. Shapeways’ digital manufacturing services have empowered more than one million customers worldwide to produce more than 21 million parts using 11 different technologies and 90 different materials and finishes.

Headquartered in New York City, Shapeways has ISO 9001-compliant manufacturing facilities in Livonia, MI, and the Netherlands and a network of verified partners around the globe. In September 2021, Shapeways became a publicly-traded company on the NYSE under the ticker SHPW.


Why is the Service Engineer important to us? 

As Service Engineer you will be tasked to maintain, service and operate our most crucial equipment, the printers. You will be a critical part of our Total Productive Maintenance program and activities include but are not limited to, repairs, preventative maintenance, operation, documentation & training, liaising with OEM and managing spare parts.

Basically, you will own, drive and improve the printers’ OEE driving operational excellence. You will train, guide and direct the other members of the machine team, and as true team player you will support your team in daily operations, process and product improvement when necessary. You will be the playmaker, facilitating your team in maintaining a stable production and inspire the team to drive innovation.

In this role, you will:

  • Service and troubleshoot the machines, set and execute periodic maintenance
  • Own machine uptime, with the goal to reduce equipment failure, identify root causes, create and implement preventative maintenance best practices and improvements to equipment
  • Identify, analyze, scope and implement improvement projects
  • Create and maintain documentation to enable effective knowledge transfer throughout the company
  • Train and develop service engineers and technicians
  • Maintain and optimize spare part stock
  • Quality control execution and improvement (dimensional accuracy, strength testing)
  • Support building, training and coordinating the team to take full ownership on the uptime and quality of the machines
  • Review and feedback team-members
  • Establish and maintain relationships with the printer OEMs & Service Technicians
  • Report to the Cell Lead

You might be a good fit if (you have/are):

  • A Vocational or Bachelor’s degree in an applicable field (e.g. engineering, mechatronics)
  • 2+ years of work experience in technical support, troubleshooting and maintaining equipment, like CNCs, Laser Cutters but preferably 3D printers
  • Understand TPM-driven performance and how to prioritize based on the demands of on-time delivery
  • A constructive team player with good social & communication skills
  • Problem solving: having ownership, persistence and being fact-based
  • Ability to help a team see opportunities and turn them into successes
  • Proactive and independent
  • Keep overview easily and work meticulous and organized
  • Able to work at least one day during the weekend



Why join our team?

Shapeways is breaking new ground in the field of 3D printing. With our website and marketplace for designers, our goal is to give everyone access to the revolution of additive manufacturing. This isn’t your typical web business – we have a physical product at the back end. If you’d like to work in a dynamic, collaborative, respectful environment where colleagues share ideas and encourage each other to think creatively, Shapeways is just what you’re looking for.

  • Working with some of the most talented, passionate, creative innovators in Eindhoven. Best culture out there!
  • Great Snacks and Free Lunch- Fully stocked fridge, fancy coffee, free lunch and snacks.
Client-provided location(s): Eindhoven, Netherlands
Job ID: 4229849005