Training Specialist

    • Atlanta, GA

Interested in being part of a growing team tasked with building cutting edge content & training customers in a growing company & industry? The ideal candidate for this role will work as a member of the Technical Product Training Team to deliver engaging training & transition programs to new and existing customers, as well as internal employees. Training Specialists are the face of ServiceTitan, delivering wide-ranging technical training programs via remote & on-site instructor-led training, and contributing to video & e-learning content. Training Specialists serve as Product & Industry Experts and provide valuable input by helping Training Content Developers to design & develop engaging and industry-relevant training & certification programs.

As our Training Specialist, you will: 

  • Product Expert – Become an expert in our software & the home services industry so that training courses are highly “industry-relevant”
  • Deliver exceptional training, transition management & coaching – Deliver engaging instructor-led training courses & webinars, both on-site and online via web conferencing
    • Embed Best Practices – Adapt demos, examples & approaches to 1-on-1 training courses to focus on “best practices” for different ServiceTitan user types
    • Transition / Change Management – Help guide customers on managing their teams’ transition to ServiceTitan
  • Contribute to Training Program Development & Maintenance – Assist Training Content Developers by contributing to the launch & upkeep of engaging training & certification programs in our Litmos LMS
  • Other – Assist with special projects as assigned at the discretion of team management

To be successful in this role, you'll need: 

  • 2-6 years of experience in delivering exceptional remote & on-site instructor-led training, preferably with a strong background working in a software customer training environment.
  • Track record of achievement in a training and/or customer service role, preferably in a software or other startup company
  • Expertise in customizing & running live demo-based training courses & webinars
  • Eagerness to keep ServiceTitan (and our customers) on the cutting edge by learning with new technologies & instructional approaches
  • Experience delivering training or coaching to promote adoption and minimize resistance to new software
  • Excellent planning, organization, and communication skills to handle juggling multiple projects simultaneously in a fast-paced environment
  • Bachelor’s degree from four-year college or university or equivalent combination of experience and education that enables performance for this position
  • Ability to work a variable schedule with willingness to travel 25%, increasing up to 75% during the 6-month peak season
  • Demonstrated ability to learn and apply sound instructional techniques
  • Experience with Litmos LMS and training development tools, such as Adobe Captivate, Photoshop, Powerpoint, and Camtasia
  • Ability to create supporting content (e.g. handouts & documentation) to support instructor-led training & certification courses
  • Experience incorporating change management principles into training programs to promote adoption & minimize resistance
  • Strong project management experience a plus
  • Ability to write business correspondence and technical documentation

 

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