Training Specialist

About ServiceTitan:

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

This is a great opportunity to be a part of a start-up that is already successful, yet early enough to offer its team members significant growth and equity opportunities. We have a proven product, brand-name customers, significant revenue and growth, and are backed by Bessemer Venture Partners, the leading investors in cloud software.

If you are intelligent, humble, passionate about making a huge difference in the lives of hard-working individuals, and want to have a real, immediate impact on our firm, ServiceTitan wants to be your platform for achieving the extraordinary. You should join us.

About the Opportunity:

Interested in being part of a growing team tasked with building cutting edge content & training customers in a growing company & industry? The ideal candidate for this role will work as a member of the Technical Product Training Team to deliver engaging training & transition programs to new and existing customers, as well as internal employees. Training Specialists are the face of ServiceTitan, delivering wide-ranging technical training programs via remote & on-site instructor-led training, and contributing to video & e-learning content. Training Specialists serve as Product & Industry Experts and provide valuable input by helping Training Content Developers to design & develop engaging and industry-relevant training & certification programs.

Responsibilities:

  • Product Expert – Become an expert in our software & the home services industry so that training courses are highly “industry-relevant”
  • Deliver exceptional training, transition management & coaching – Deliver engaging instructor-led training courses & webinars, both on-site and online via web conferencing
    • Embed Best Practices – Adapt demos, examples & approaches to 1-on-1 training courses to focus on “best practices” for different ServiceTitan user types
    • Transition / Change Management – Help guide customers on managing their teams’ transition to ServiceTitan
  • Contribute to Training Program Development & Maintenance – Assist Training Content Developers by contributing to the launch & upkeep of engaging training & certification programs in our Litmos LMS
  • Other – Assist with special projects as assigned at the discretion of team management.

Requirements:

  • 2-6 years of experience in delivering exceptional remote & on-site instructor-led training, preferably with a strong background working in a software customer training environment.
  • Track record of achievement in a training and/or customer service role, preferably in a software or other startup company
  • Expertise in customizing & running live demo-based training courses & webinars
  • Eagerness to keep ServiceTitan (and our customers) on the cutting edge by learning with new technologies & instructional approaches
  • Experience delivering training or coaching to promote adoption and minimize resistance to new software
  • Excellent planning, organization, and communication skills to handle juggling multiple projects simultaneously in a fast-paced environment
  • Bachelor’s degree from four-year college or university or equivalent combination of experience and education that enables performance for this position.
  • Ability to work a variable schedule with willingness to travel up to 25% during peak periods.

Desired:

  • Demonstrated ability to learn and apply sound instructional techniques
  • Experience with Litmos LMS and training development tools, such as Adobe Captivate, Photoshop, Powerpoint, and Camtasia
  • Ability to create supporting content (e.g. handouts & documentation) to support instructor-led training & certification courses
  • Experience incorporating change management principles into training programs to promote adoption & minimize resistance
  • Strong project management experience a plus
  • Ability to write business correspondence and technical documentation

 Benefits:

  • Competitive salary and 100% covered Medical, Dental and Vision insurance
  • Equity in one of the fastest-growing companies
  • Work at one of the most successful and rapidly growing start-ups in the Los Angeles area
  • Do work that matters and makes a noticeable impact on your team and customers
  • Work with brilliant, motivated, and fun team members
  • Fun perks includes free lunches everyday, Fun Fridays, team outings, flexible time off, annual bonuses and more!

 

 


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