Telecom Implementation Specialist

About the Opportunity:
We are looking for a Telecom Analyst to be in charge of the successful planning, managing, and executing of phone porting and integration projects that will help us deliver the ultimate customer experience to our clients. This individual will be the subject matter expert and in charge of coordinating the porting. This is an exciting and rewarding opportunity to join a rapidly growing team responsible for our entire customer base.

Responsibilities:
● Serve as the single point of contact during customer’s phone integration onboarding/implementation/success process
● Schedule & conduct detailed phone integration discovery calls with clients to determine any changes or requirements needed to have all qualified numbers integrated seamlessly and without any interruptions
● Coordinate and/or implement client's entire port over process from beginning to end
● Coordinate and follow up with clients to ensure all documentation needed for porting gets submitted in a correct and timely way
● Submit port requests to carrier(s) as needed
● Track and follow up on all submitted port requests with carrier(s) in a timely way
● Provide on­going updates to clients throughout the port process
● Process, keep track, & update all phone integration related Zendesk tickets as needed in a timely way
● Ability to troubleshoot any basic phone integration issues
● Work with members of multiple teams (including but not limited to Success, Advocacy, Onboarding, and Product)
● Manage day­to­day operational aspects of all ongoing projects

Requirements:
● Intelligent, strategic, quick thinking, dedicated, ambitious, and fast learning
● Superb customer service skills
● Great time management and excellent communication skills
● Self­starter who thrives in an entrepreneurial, fast­paced environment, with an ability to “roll with the punches”
● Proven ability to multi­task and manage multiple moving pieces at a time while paying strict attention to detail
● BA degree
● 3+ years of related project management experience
● Some basic telecom experience

Benefits:
● Equity in one of the fastest­growing companies
● Work at one of the most successful and rapidly growing start­ups in the Los Angeles area
● Do work that matters and makes a noticeable impact on your team and customers
● Work with brilliant, motivated, and fun team members
● Competitive salary and health benefits
● Free lunch, team outings, and flexible time off

Meet Some of ServiceTitan's Employees

Alene A.

Executive Assistant to the CEO & Office Manager

Alene’s role at ServiceTitan is two-fold. On the one hand, she works one-on-one with the company’s CEO—and on the other she manages the day-to-day operations of the office.

Kathy C.

Implementation Manager

As manager of the Implementation Team, Kathy ensures that her staff has everything needed to onboard new ServiceTitan clients, from the planning stage to execution.


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