Revenue Operations Analyst, Customer Success

    • Glendale, CA

Service Titan is seeking an exceptional Revenue Operations Analyst, Customer Success, to join one of the fastest growing tech startups in Southern California, backed by the best VC firms in the SaaS space.

As our Revenue Operations Analyst, Customer Success, you will:

  • Develop and implement Salesforce and Tableau reporting infrastructure to help support the business in driving efficiency and revenue growth
  • Monitor dashboards daily and communicate actionable insights to Operations and CS leaders to guide short- and long-term execution of targeted goals
  • Conduct routine data governance compliance and exception reporting to current systems and workflows alongside Systems and Operations team members
  • Work with cross-functional teams including Success Management, Technical Support, Implementation and Professional Services
  • Ensure that all information solicited in the sales funnel meets data governance requirements and conduct routine data governance compliance reports
  • Produce KPI reports and dashboard with alerts and triggers that convey the current health of the sales funnel
  • Work closely with business partners on Weekly, Monthly, and Quarterly Business Review materials, in a timely manner
  • QA data sources to uphold data integrity

To be successful in this role, you'll need:

  • BS/BA in Business Administration, Finance, or related field, required
  • 2+ years of relevant experience in similar role, required
  • 2+ years of advanced Excel usage including modeling required 
  • 1+ years of Salesforce.com & Tableau usage and reporting experience, required
  • Operations, Business Analytics or Finance experience in SaaS or Start-up environment, preferred
  • Understanding of fundamental logic (IFs, ANDs, and ORs)
  • Strong understanding of Financial and Operational SaaS KPIs and other Key Metrics, preferred
  • Excellent written and verbal communication and listening skills along with the ability to effectively communicate with various audiences, such as fellow individual contributors, team managers, and leadership
  • Ability to effectively prioritize and manage recurring or ongoing tasks, one-off projects and on-demand requests
  • Self-sufficient, forward and critical thinking, self-starting problem solver, and work with little direct supervision

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