Payroll Solutions Manager

    • Glendale, CA

ServiceTitan’s Payroll Solutions Manager serves as the expert and point of contact for all things payroll, advising our internal Product teams and our customers on payroll policies, processes, and best practices. S/he will serve as a trusted advisor in shaping the future of impactful payroll products for our end customers, and in helping our customers be successful in implementing them. We are looking for a candidate who has deep payroll expertise, a strategic mindset, excellent communication skills, and an obsession for customer success.

As our Payroll Solutions Manager, you will:

  • Provide expertise and recommendations on payroll processes, policies, and best practices across the United States
  • Collaborate with x-functional teams including Product and Engineering towards designing and building requirements for payroll functionality
  • Provide strategic direction to the Product team on payroll features that can best deliver value to our customers
  • Contribute towards defining the customer facing onboarding and support processes for all payroll related products in ServiceTitan
  • Lead customer engagement to uncover insights on current customer payroll practices and pain points
  • Support our customers as they onboard onto and operate ServiceTitan payroll features
  • Enable other ServiceTitan team members to best enable customers to use ServiceTitan payroll products 

To be successful in this role, you'll need: 

  • 10+ years of experience as a payroll specialist and/or building/implementing payroll related systems
  • Bachelor's Degree or equivalent experience preferred
  • Deep familiarity with payroll administration, payroll audit, and the application of best practice payroll processes including:
    • Employee onboarding and withholding setup
    • Benefit deductions, garnishments, and funds remittance
    • PTO accrual and consumption
    • Overtime compliance (FSLA, California, and all others)
  • Exemplary verbal and written communication skills to facilitate daily interaction with customers
  • Ability to think both strategically and tactically to operationalize best practices in payroll
  • Understanding of technology and software platforms, hands on experience operating best practice payroll systems
  • Ability to build strong relationships internally and externally, and work effectively cross-functionally
  • Results-driven, detail-oriented, and organized self-starter

About ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit

Perks & Benefits

1. Work/Life Balance: flexible work schedule, flexible PTO
2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

CCPA Notice for CA Residents applying to Jobs at ServiceTitan

Please review the CCPA Notice here: ServiceTitan CCPA California Privacy Notice

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