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Payroll Implementation Specialist

3+ months agoGlendale, CA

ServiceTitan’s Payroll Implementation Specialist serves as the front-line customer support for all things payroll. S/he will be a key resource in helping our customers by advising, onboarding, and supporting our customers on ServiceTitan payroll features. We are looking for a candidate who has payroll experience, excellent communication skills, and an obsession for customer success.


As our Payroll Implementation Specialist, you will:

  • Contribute towards defining the customer facing onboarding and support processes for all payroll related products in ServiceTitan
  • Provide expertise and recommendations on adoption of ServiceTitan payroll features
  • Work with our payroll processor to onboard customers to ServiceTitan payroll features
  • Serve as an escalation point for Customer Support teams as they assist customers in working through payroll-related issues
  • Work with our Payroll processing partner when necessary to triage and resolve customer support tickets

To be successful in this role, you'll need: 

  • 2+ years of experience in a customer-facing role, payroll experience preferred
  • Bachelor's Degree or equivalent experience preferred
  • Exemplary verbal and written communication skills to facilitate daily interaction with customers
  • Ability to understand and display empathy for customers
  • Understanding of technology and software platforms
  • Ability to build strong relationships internally and externally, and work effectively cross-functionally
  • Results-driven, detail-oriented, and organized self-starter

About ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit

Perks & Benefits

1. Work/Life Balance: flexible work schedule, flexible PTO
2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

CCPA Notice for CA Residents applying to Jobs at ServiceTitan

Please review the CCPA Notice here: ServiceTitan CCPA California Privacy Notice

Life at ServiceTitan | |

Job ID: 2927578