Infrastructure Engineer

About ServiceTitan:

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

This is a great opportunity to be a part of a start-up that is already successful, yet early enough to offer its team members significant growth and equity opportunities. We have a proven product, brand-name customers, significant revenue and growth, and are backed by Bessemer Venture Partners, the leading investors in cloud software.

If you are intelligent, humble, passionate about making a huge difference in the lives of hard-working individuals, and want to have a real, immediate impact on our firm, ServiceTitan wants to be your platform for achieving the extraordinary. You should join us.

About the Opportunity:

Infrastructure Team at ServiceTitan is responsible for nearly all low-level backend systems, continuous deployment pipeline, service availability, reliability, and performance. If you enjoy working on mission critical code in a rapidly growing startup environment — join ServiceTitan. We build for perfection, use the most modern tools on Microsoft .NET platform, have an amazing culture, and love to solve complex problems. If you share the same values, you might find yourself in a perfect company!

Responsibilities:

  • Design, implement and improve critical systems and components powering ServiceTitan backend
  • Improve the availability, reliability, and performance of our products
  • Build tools to increase efficiency of all our engineers
  • Identify opportunities to extract or develop systems beneficial for multiple teams
  • Improve the security of our systems
  • Communicate effectively with other engineers.

Requirements:

  • 3+ years of industry experience
  • 1+ year of experience with:
    • Microsoft .NET technology stack (C# / .NET, ASP.NET MVC, Web APIs) and SQL databases (Microsoft SQL Server or any other)
    • Performance / reliability monitoring tools (e.g. New Relic, DataDog, Application Insights)
    • Log / metric collection and analysis tools (e.g. ElasticSearch-LogStash-Kibana, DataDog, Interana)
    • Git, unit testing, debugging, profiling, Visual Studio, JIRA, and other tools that are typically used by developers on Microsoft technology stack
    • Building automation for Azure, AWS or other public cloud technology.
  • Ability to use data-driven approach for decisions
  • Experience with PowerShell / Windows scripting
  • Strong communication and technical writing skills.

Benefits:

  • Equity in one of the fastest-growing start-ups in Los Angeles
  • You will have the opportunity to grow in both skill and responsibility as the company scales
  • You will work directly with the executive and management teams of the world’s leading service businesses
  • Your work will matter and make a noticeable impact for your co-workers and customers
  • Flexible vacation policy, free lunch every day, snacks and munchies, team outings and many more perks

Meet Some of ServiceTitan's Employees

Alene A.

Executive Assistant to the CEO & Office Manager

Alene’s role at ServiceTitan is two-fold. On the one hand, she works one-on-one with the company’s CEO—and on the other she manages the day-to-day operations of the office.

Kathy C.

Implementation Manager

As manager of the Implementation Team, Kathy ensures that her staff has everything needed to onboard new ServiceTitan clients, from the planning stage to execution.


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