Customer Support Specialist – Accounting

About ServiceTitan:

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

This is a great opportunity to be a part of a start-up that is already successful, yet early enough to offer its team members significant growth and equity opportunities. We have a proven product, brand-name customers, significant revenue and growth, and are backed by Bessemer Venture Partners, the leading investors in cloud software.

If you are intelligent, humble, passionate about making a huge difference in the lives of hard-working individuals, and want to have a real, immediate impact on our firm, ServiceTitan wants to be your platform for achieving the extraordinary. You should join us.

 

About the opportunity:

As a Customer Support Specialist – Accounting you will be a core piece of the support team, influence the company's continued success, and represent the face of ServiceTitan to its customers. The Accounting Specialist will act as a unique resource for all of ServiceTitan and be a true expert in the integration with QuickBooks and other accounting software.

 

Responsibilities:

  1. Increase Support team knowledge by assisting with Quickbooks/accounting-related cases
  2. Partner with CX Leads on projects requiring additional assistance
  3. Perform “standard” support ticket work on a weekly basis to improve and maintain ServiceTitan product expertise
  4. Support ServiceTitan employees requesting assistance in QuickBooks/accounting
  5. Maintain high levels of satisfaction as measured by targeted post-interaction surveys
  6. Provide “standard” support during peak periods
  7. Travel to and take part in ServiceTitan tenant go-lives as required
  8. Create and maintain QuickBooks/accounting documentation and training resources

 

Requirements:

  1. Demonstrated expertise in QuickBooks and accounting procedures (MUST HAVE)
  2. Experience building and implementing accounting processes
  3. Experience with Account Receivable and Account Payable transaction lifecycles
  4. Excellent people skills: must be personable, patient, and good-humored
  5. An efficient and effective problem-solver
  6. Intelligent, quick thinking, and fast learning
  7. Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
  8. Must be able to juggle many simultaneous tasks
  9. A team player with strong communication and organizational skills—and an ability to “roll with the punches”
  10. Outstanding verbal and written skills. Must be able to communicate ideas clearly to both customers and co-workers
  11. Must be willing to travel up to 20% of the time.

 

Benefits:

  • Competitive salary and 100% covered Medical, Dental and Vision insurance
  • Equity in one of the fastest-growing companies
  • Work at one of the most successful and rapidly growing start-ups in the Los Angeles area
  • Do work that matters and makes a noticeable impact on your team and customers
  • Work with brilliant, motivated, and fun team members
  • Fun perks includes free lunches everyday, Fun Fridays, team outings, flexible time off, annual bonuses and more!

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