Customer Support Specialist - Accounting

We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

Customer Support Specialist - Accounting

As a Customer Support Specialist – Accounting you will be a core piece of the support team, influence the company's continued success, and represent the face of ServiceTitan to its customers. The Accounting Specialist will act as a unique resource for all of ServiceTitan and be a true expert in the integration with QuickBooks and other accounting software.

What you'll do

  • Increase Support team knowledge by assisting with Quickbooks/accounting-related cases
  • Partner with CX Leads on projects requiring additional assistance
  • Perform “standard” support ticket work on a weekly basis to improve and maintain ServiceTitan product expertise
  • Support ServiceTitan employees requesting assistance in QuickBooks/accounting
  • Maintain high levels of satisfaction as measured by targeted post-interaction surveys
  • Provide “standard” support during peak periods
  • Travel to and take part in ServiceTitan tenant go-lives as required
  • Create and maintain QuickBooks/accounting documentation and training resources

What you'll need

  • Demonstrated expertise in QuickBooks and accounting procedures (MUST HAVE)
  • Experience building and implementing accounting processes
  • Experience with Account Receivable and Account Payable transaction lifecycles
  • Excellent people skills: must be personable, patient, and good-humored
  • An efficient and effective problem-solver
  • Intelligent, quick thinking, and fast learning
  • Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
  • Must be able to juggle many simultaneous tasks
  • A team player with strong communication and organizational skills—and an ability to “roll with the punches”
  • Outstanding verbal and written skills. Must be able to communicate ideas clearly to both customers and co-workers
  • Must be willing to travel up to 20% of the time.

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Inc 5000 - Best Workplaces 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies to Work 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company for 2017
Inc. 5000 – America’s Fastest Growing Companies 2017
Forbes - Next Billion-Dollar Startup List 2017

 


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