Customer Support Advocate

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

This is a great opportunity to be a part of a start-up that is already successful, yet early enough to offer its team members significant growth and equity opportunities. We have a proven product, brand-name customers, significant revenue and growth, and are backed by Bessemer Venture Partners, the leading investors in cloud software.

If you are intelligent, humble, passionate about making a huge difference in the lives of hard-working individuals, and want to have a real, immediate impact on our firm, ServiceTitan wants to be your platform for achieving the extraordinary. You should join us.

About the opportunity:

As a Customer Support Advocate you will become an important member of the Customer Support team, influence the company's continued success, and represent ServiceTitan to its customers.

Responsibilities:

  • Handle support tickets via phone, chat and email
  • Assist customers with technical problems and challenges

  • Help train customers on all aspects of the product and coach customers on best practices

  • Systematically filter customer feedback back to management and engineering to help improve ServiceTitan's products

  • Become a ServiceTitan product expert and use that expertise to help other departments

Requirements:

  • Excellent people skills: must be personable, patient, and good-humored

  • Strong communication (in both written and verbal form) and organizational skills

  • Provides exceptional customer service and has clear view on what constitutes top tier customer support

  • Tech savvy, specifically with software use (Quickbooks knowledge a plus)

  • Ability to work well in a team

  • An efficient and effective problem-solver with strong critical thinking skills

  • Intelligent, self-motivated, quick thinking, and fast learning

  • Keeps a cool head and maintains attention to detail while multitasking in a fast-paced environment



Benefits:

  • Competitive salary and 100% covered Medical, Dental and Vision insurance

  • Equity in one of the fastest-growing companies

  • Work at one of the most successful and rapidly growing start-ups in the Los Angeles area

  • Do work that matters and makes a noticeable impact on your team and customers

  • Work with brilliant, motivated, and fun team members

  • Fun perks includes free lunches everyday, Fun Fridays, team outings, flexible time off, annual bonuses and more!


Meet Some of ServiceTitan's Employees

Patrick M.

Sales Team Lead

Patrick’s goal is to build relationships with prospective customers and show them the value of using ServiceTitan and its various software services for their business.

Dalena N.

Senior Account Implementation Specialist

As a customer’s first touch point, Dalena works hard to make sure that every client has as seamless as an experience as possible with the ServiceTitan platform.


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