Customer Support Advocate

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

This is a great opportunity to be a part of a start-up that is already successful, yet early enough to offer its team members significant growth and equity opportunities. We have a proven product, brand-name customers, significant revenue and growth, and are backed by Bessemer Venture Partners, the leading investors in cloud software.

If you are intelligent, humble, passionate about making a huge difference in the lives of hard-working individuals, and want to have a real, immediate impact on our firm, ServiceTitan wants to be your platform for achieving the extraordinary. You should join us.

About the opportunity:

As a Customer Support Advocate you will become an important member of the Customer Support team, influence the company's continued success, and represent ServiceTitan to its customers.


  • Handle support tickets via phone, chat and email
  • Assist customers with technical problems and challenges

  • Help train customers on all aspects of the product and coach customers on best practices

  • Systematically filter customer feedback back to management and engineering to help improve ServiceTitan's products

  • Become a ServiceTitan product expert and use that expertise to help other departments


  • Excellent people skills: must be personable, patient, and good-humored

  • Strong communication (in both written and verbal form) and organizational skills

  • Provides exceptional customer service and has clear view on what constitutes top tier customer support

  • Tech savvy, specifically with software use (Quickbooks knowledge a plus)

  • Ability to work well in a team

  • An efficient and effective problem-solver with strong critical thinking skills

  • Intelligent, self-motivated, quick thinking, and fast learning

  • Keeps a cool head and maintains attention to detail while multitasking in a fast-paced environment


  • Competitive salary and 100% covered Medical, Dental and Vision insurance

  • Equity in one of the fastest-growing companies

  • Work at one of the most successful and rapidly growing start-ups in the Los Angeles area

  • Do work that matters and makes a noticeable impact on your team and customers

  • Work with brilliant, motivated, and fun team members

  • Fun perks includes free lunches everyday, Fun Fridays, team outings, flexible time off, annual bonuses and more!

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