Customer Support Advocate
ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.
This is a great opportunity to be a part of a start-up that is already successful, yet early enough to offer its team members significant growth and equity opportunities. We have a proven product, brand-name customers, significant revenue and growth, and are backed by Bessemer Venture Partners, the leading investors in cloud software.
If you are intelligent, humble, passionate about making a huge difference in the lives of hard-working individuals, and want to have a real, immediate impact on our firm, ServiceTitan wants to be your platform for achieving the extraordinary. You should join us.
About the opportunity:
As a Customer Support Advocate you will become an important member of the Customer Support team, influence the company's continued success, and represent ServiceTitan to its customers.
- Handle support tickets via phone, chat and email
- Assist customers with technical problems and challenges
- Help train customers on all aspects of the product and coach customers on best practices
- Systematically filter customer feedback back to management and engineering to help improve ServiceTitan's products
- Become a ServiceTitan product expert and use that expertise to help other departments
Excellent people skills: must be personable, patient, and good-humored
Strong communication (in both written and verbal form) and organizational skills
Provides exceptional customer service and has clear view on what constitutes top tier customer support
Tech savvy, specifically with software use (Quickbooks knowledge a plus)
Ability to work well in a team
An efficient and effective problem-solver with strong critical thinking skills
Intelligent, self-motivated, quick thinking, and fast learning
Keeps a cool head and maintains attention to detail while multitasking in a fast-paced environment
Competitive salary and 100% covered Medical, Dental and Vision insurance
Equity in one of the fastest-growing companies
Work at one of the most successful and rapidly growing start-ups in the Los Angeles area
Do work that matters and makes a noticeable impact on your team and customers
Work with brilliant, motivated, and fun team members
Fun perks includes free lunches everyday, Fun Fridays, team outings, flexible time off, annual bonuses and more!
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