Customer Success Manager

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, Marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is here to champion the people in home services. ServiceTitan helps them provide a wonderful customer experience, improve sales and more easily manage their business.

This is a great opportunity to be a part of a start-up that is already successful, yet early enough to offer its team members significant growth and equity opportunities. We have a proven product, brand-name customers, significant revenue and growth, and are backed by Bessemer Venture Partners, the leading investors in cloud software.

If you are intelligent, humble, passionate about making a huge difference in the lives of hard-working individuals, and want to have a real, immediate impact on our firm, ServiceTitan wants to be your platform for achieving the extraordinary. You should join us.

About the opportunity

As a Customer Success Manager you will become an important member of the core team, influence the company's continued success, and help shape the future of the service industry.  You will actively manage and develop a portfolio of Home Services companies and play a key role in ensuring company revenue.

Responsibilities:

  • Develop a portfolio of 50-100 customer accounts, from SMB to high-touch VIP customers
  • Build and maintain senior-level relationships with your customer accounts
  • Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities
  • Analyze user engagement data, identify actionable insights.  Report regularly on KPIs
  • Reach out to accounts to gather intelligence on how they are currently using our products and determine what features and services are the most/least valuable to their businesses.
  • Be a mentor and resource to new hires
  • Coach customers on best practices
  • Identify areas for improvement in the customer experience, both in our product and processes

Requirements:

  • 2+ years of relevant experience managing multiple accounts with a proven track record of success
  • 4 year BA degree minimum
  • Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
  • Demonstrated ability for and interest in project management and analyzing data sets
  • Intelligent, quick thinking, and fast learning
  • Excellent problem-solver
  • Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail
  • Team player with strong communication and organizational skills, and an ability to “roll with the punches”
  • Familiarity with SaaS business models a plus

Benefits:

  • Competitive salary and 100% covered Medical, Dental and Vision insurance
  • Equity in one of the fastest-growing companies
  • Work at one of the most successful and rapidly growing start-ups in the Los Angeles area
  • Do work that matters and makes a noticeable impact on your team and customers
  • Work with brilliant, motivated, and fun team members
  • Fun perks includes free lunches everyday, Fun Fridays, team outings, flexible time off, annual bonuses and more!

Meet Some of ServiceTitan's Employees

Patrick M.

Sales Team Lead

Patrick’s goal is to build relationships with prospective customers and show them the value of using ServiceTitan and its various software services for their business.

Dalena N.

Senior Account Implementation Specialist

As a customer’s first touch point, Dalena works hard to make sure that every client has as seamless as an experience as possible with the ServiceTitan platform.


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