IT Support Specialist Intern

This program is for students who will be graduating in December 2019 or Spring 2020.

Our IT Services team is looking for an intern to join them for Summer 2019. The team is responsible for creating, implementing, and supporting the technology and systems our employees use daily. SendGrid employees are presented with amazing challenges that we're solving as we achieve our mission to deliver the world's wanted email, and IT Services is no exception. If you like to support IT projects from start to finish using big technologies at large scale, this is your opportunity.  Will you help us level up?

What You'll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Support employees’ needs and provide world-class service with empathy, knowledge-sharing, and timeliness
  • Support user access to IT systems, including user onboarding and offboarding processes
  • Work with stakeholders, including Operations & InfoSec, to ensure security throughout the IT environment
  • Perform ticket system triage and basic hardware, A/V, and user access troubleshooting
  • Communicate the benefits of new technologies, services, and policies to the employee base through in-person training, whitepapers, and other communications
  • Work on projects deploying IT solutions that will scale with our product adoption, employee count, and physical footprint

About You

  • You are currently enrolled as a student in your junior year or in a graduate program with plans to graduate in December 2019 or Spring 2020 with a degree in Computer Science, IT, CIS, or related engineering discipline
  • Passionate about technology and customer service
  • Detail oriented
  • Comfortable in a heavy Mac ecosystem
  • A great communicator whether through written text, verbal language, or interpretive dance
  • Excellent troubleshooting skills
  • Experience using a ticketing system to track issues is a plus
  • You are serious about security yet your security philosophy takes into account the need to maintain a positive company culture and give our employees enough freedom to get things done
  • Accountable - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they're involved in
  • Self Motivated - Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others
  • Focused - Achieve what they set out to do before launching new initiatives. Complete company-linked goals and tasks, not simply to be busy and active
  • Collaborative - A keen ability to support cross-functional projects and decisions. Gets energized from working within a team and cross-functionally to achieve the company's goals

Back to top