Associate IT Operations Engineer

Founded in 2009, SendGrid is an industry-disrupting, cloud-based customer communication platform that solves the challenges of reliably delivering emails on behalf of our customers.  We deliver over 30 billion emails a month for customers like Airbnb, Spotify, and Uber.

SendGrid's exciting and exponential growth has presented us with a need to grow our IT Operations team. The team is responsible for creating, implementing, and supporting the technology and systems our employees use daily. SendGrid employees are presented with amazing challenges that we're solving as we achieve our mission to deliver the world's wanted email, and IT Ops is no exception. If you like to implement & support IT projects from start to finish using big technologies at large scale, this is your opportunity.

What You'll Do

  • Live by and champion our cultural values of Happy, Hungry, Honest, and Humble
  • Support employees’ needs and provide world-class service with empathy, knowledge-sharing, and timeliness
  • Provision, maintain, and support the equipment and services that our employees use to do their jobs. This includes laptops, software, video conferencing equipment, and phones
  • Communicate the benefits of new technologies, services, and policies to the employee base through in-person training, whitepapers, and other communications
  • Work with stakeholders, including Operations & InfoSec, to ensure security throughout the IT environment
  • Assist with deploying IT solutions that will scale with our product adoption, employee count, and physical footprint
  • Purchase equipment and services from multiple vendors
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

About You

  • BS degree in Computer Science, IT, or related engineering discipline or equivalent years of experience
  • 1-3 years experience supporting business technologies
  • Passionate about technology and customer service
  • Detail oriented
  • OS agnostic, proficient with and can support whatever is best suited to get the job done
  • Lover of documentation (reading and writing)
  • Excellent troubleshooting skills
  • Experience using a ticketing system to track issues
  • Experience implementing and maintaining LDAP
  • Experience deploying and maintaining IP-based video and voice solutions
  • Experience with network routers, switches, firewalls, access points and other related hardware
  • You are serious about security yet your security philosophy takes into account the need to maintain a positive company culture and give our employees enough freedom to get things done
  • Ability to travel between office locations in CO and CA and other domestic locations as needed
  • Accountable, Self Motivated, Focused & Collaborative

SendGrid is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

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