VoIP Engineer, Consultant
Responsible for providing consultant-level engineering, architecture, design, operations, management, and evaluation of complex voice over IP systems for Seattle Children's at all of its sites. Will consult with leadership to develop/maintain business critical communications and/or network-based voice product systems, including planning, designing and implementing scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VoIP). Responsible for system performance; oversees/troubleshoots voice issues and coordinates installation efforts with appropriate vendors. The incumbent will guide and mentor other voice engineers as well as work with other systems consultants and systems analysts in a cross team capacity. The incumbent will serve as a "go to" resource for IS, user and vendor personnel, and will provide learned counsel and advice to IS leadership on matters of voice system design and architecture. Leveraging expertise and experience, the incumbent will develop solutions that best align with Children's voice network requirements, identifying cost-effective implementation and long-term support strategies.
- High School Diploma or equivalent
- A minimum of ten (10) years' experience in the design, consultation, installation/ management and repair of complex VoIP based network and telecommunication equipment, related applications and associated services.
- Per the driver's license requirement noted below, must have a driving record acceptable to Risk Management.
- Cisco Certification in one or more of the following: CCVP, CCNA, CUCM, CME, or CUC.
- Current Washington State Driver's license.
- Practical working experience with Avaya Definity/Audix systems
- Additional Cisco Certifications in any of the following: CCIE (strongly preferred), CCSA, CCNP, CCDP, CCIP
- Contact Center scripting skills
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