Supervisor, Service Desk/Desktop Support

Job Description:

Responsible for supervising IS Service Desk/IS Desktop teams who provide ongoing desktop support to staff; work directly with key stakeholders to identify and resolve issues that are unique to different Children's disciplines, as well as administrative needs. Manage and assign priorities to work orders and customer issues, resolving issues escalated by staff; report team metrics to management. Work with other managers and supervisors within the Children's environment as necessary to improve efficiency and performance all operations.

Requirements:

Required Education/Experience:

  • Bachelors Degree in Business, Information Systems or related field and/or a minimum of five (5) years experience managing customer service teams

Required Credentials: N/A

Preferred:

  • At least one (1) year of experience working in an healthcare environment
  • Experience supervising and/or leading staff in a work unit
  • Experience managing multiple projects and meeting deadlines.

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