Program Manager II

Job Description:

Responsible for working with department/program leadership to develop, implement and evaluate departmental goals, strategies, programs, and projects that support department/program and hospital goals and the continuous improvement process. Plan, develop and execute complex and comprehensive program management and continuous improvement program supporting established goals and timelines . Act as an integration and dissemination specialist to transfer knowledge and mobilize key tactics for improvement and project activities. Lead the process of developing, executing, resolving issues, communicating, and driving the final results of each program improvement and key collaborative initiatives within budget and on time. Facilitate effective communication with all stakeholders, including external stakeholders as appropriate. Manages and oversees specific projects as needed.


Required Education/Experience: Bachelor's Degree in business, health care or related field. Eight (8) years experience leading quality improvement initiatives in a health care setting. Eight (8) years experience managing programs or projects.

Required Credentials: - N/A P

Preferred: "Understanding of the American College of Surgeons verification program and trauma program compliance preferred". Masters in Health Administration, business, or healthcare-related field. Project Management Professional (PMP) Certification. Experience successfully developing relationships across all sectors of the health care environment.

Demonstrated ability to lead improvement efforts related to safety pillar strategic goals. Experience analyzing improvement data and working with internal clients to analyze and develop improvement strategies. Experience leading committees, activities and staff. Knowledge of and experience using continuous improvement/Lean methodologies and processes. Knowledge of mentoring and various management techniques and applications. Knowledge of communication methods and techniques. Awareness of current and emerging trends in project management technologies, techniques, issues and approaches. Excellent verbal and written communication skills, and the ability to explain, present or discuss difficult information and gain group consensus. Experience training/presenting, facilitating. Experience project managing large complex organizational initiatives that cross all departments and roles.

Demonstrated initiative and ability to work independently and function effectively as part of a team. -Demonstrated ability to work within deadlines and resource constraints. Demonstrated successful experience working with vendors, consultants and other purchased services. Experience working in a complex organization.

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