Sr. Carpet Technician (Bridgeview)

Responsible for providing quality carpet and upholstery cleaning and other related services to our customers. Supervises Technicians on all pre-assigned jobs, as well as additional services purchased by the customer while in the home.

Responsibilities:

  • Plans the workday and determines the optimal travel route to scheduled appointments.
  • Responsible for the safe driving of Company vehicles to the next scheduled appointment.
  • Surveys and discusses in detail with the customer any services to be completed.
  • Explains and sells as many additional services as the customer may desire, including additional carpet and upholstery cleaning, carpet protector, deodorizer and spotter.
  • Ensures that all pre-assigned jobs are successfully completed.
  • Completes and reviews invoices with the customer and secures payment for service.
  • Determines the Technician has properly secured all equipment in truck.
  • Telephones the next customer to alert them of time of arrival.
  • Is constantly aware during the course of the day of supervisory responsibility towards the technician so he is properly trained to complete his job assignments.
  • Completes all paperwork upon returning to the branch, and turns in all invoices, payments and charges to designated person.
  • Assists the Manager in formal training and development of new technicians.
  • Other duties as assigned.

Knowledge, Skills, and Abilities:

  • Must maintain a good driving record in compliance with Company requirements.
  • Must remain informed of current industry knowledge.
  • Demonstrated ability of good customer service techniques, which include follow through on all matters of sale. Adept use of a full range of proven selling techniques.
  • Ability to develop and maintain positive relations with fellow associates and external customers and assist a wide range of individuals in a variety of functions. A team player.
  • Must possess good verbal and written communication skills.
  • Remain in good physical condition with no history of back problems.
  • Ability to lift 25 pounds on a regular basis.
  • High School Diploma or equivalent.

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Equal Opportunity Employer / Disability / Vet.


See Inside the Office of Sears Holdings

Sears Holdings is a major retailer in the United States and Canada with over 2,500 retail stores across North America—including Sears, Kmart, and subsidiary stores. Sears Holdings is the leading home appliance retailer and provider of home services, as well as a sales leader in tools, lawn and garden products, fitness equipment, apparel, and home goods.


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