Provides 'World Class' member service by surprising and delighting our members every day. The mygofer associate greets and assists members with the use of the mygofer website, including the set-up of scheduled orders, special instructions along with the basic ordering process. Handles member order fulfillment and pick-up, in-coming phone calls and any other member contact.
- Ensures customer care and selling #1 priority Interacts with customers to determine and meet customer needs, provides assistance and support and ensures a positive shopping experience Follows mygofer procedures efficiently and effectively pulls and packs merchandise in an organized manner to fulfill customer orders Meets daily hours sales and customer deliver goals established for the department Knows store layout, services and locations of merchandise and tours area of responsibility and prioritizes jobs as needed. Assists in identifying and resolving issues Assists in training fellow associates in mygofer services, processes and tools Utilizes available reporting to help maximize sales and reduce shrink Demonstrates product knowledge of all product lines Ensures promotional programs are maintained, signed and replenished for entire event Recognizes and appreciates individual contributions/talents and fosters growth Supports team accomplishments Possesses a 'can-do' attitude; enthusiastically identifies opportunities; creatively solves problems and executes with speed and purpose Values diverse people; shares ideas, communicates honestly and respects others; collaborates, debates and unites with others in order to develop the best ideas Displays strong skill set in use of Remote Maintenance Unit (RMU); utilizes RMU to track merchandise in the stockroom Displays knowledge in operation of point of sale (POS) system Understands the proper and approved way to organize the backroom in order to maximize production and organization Produces a Pick List Report to pull merchandise to efficiently and accurately fulfill orders from the stockroom Demonstrates a good understanding of the importance of correct unit integrity and pricing accuracy Communicates issues when found to maintain site accuracy and prevent waste Performs other duties as assigned One or two years of retail experience or equivalent Strong reading, writing, verbal and arithmetic skills Ability to lift and move merchandise, typically a minimum of 20 lbs but could be as much as 100 lbs Ability to understand and follow verbal and written instructions Repetitive bending, lifting, stretching and reaching * Basic knowledge of web based systems and tools
See Inside the Office of Sears Holdings
Sears Holdings is a major retailer in the United States and Canada with over 2,500 retail stores across North America—including Sears, Kmart, and subsidiary stores. Sears Holdings is the leading home appliance retailer and provider of home services, as well as a sales leader in tools, lawn and garden products, fitness equipment, apparel, and home goods.
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