Member Services Associate- #1750 Orland Park, IL

The Member Services Associate is accountable for bringing Shop Your Way to life through four key activities including community engagement, facilitation of data collection, store experience and Shop Your Way program execution. The Member Services Associate functions as the local Shop Your Way expert. The Member Services Associate provides SYW and member service training to the in store team and educate future members via new initiatives, best practices and feedback. The Member Services Associate serves as the liaison between the members in the community and the store by providing education on Sears and SYW programs, privileges and benefits. In order to improve the member experience, the Member Services Associate is to collect and report member feedback to provided support center contact. The Member Exp and Services Lead functions as a dedicated resource that can bring together community data, Shop Your Way and the in-store experience.

JOB DUTIES/RESPONSIBILITIES:

  • Accountable for local execution of Shop Your Way related initiatives at the store level
  • Ensuring all store associates are versed in the benefits of Shop Your Way, the elements of a WOW experience, and able to sell

the program to both associates and members

  • Partner with management to ensure that all associates are up to date on all related Shop Your Way training
  • Seek out area businesses, government agencies, and other public institutions (e.g. schools, churches) to coordinate Shop Your

Way events and programs at the store and coordinate with corporate support team.

  • Work with Local Shop Your Way Partners when applicable to help promote the local Sears stores and the Shop Your Way

program

  • Responsible for engaging local VIP's with the store and assisting them as needed to their satisfaction
  • Responsible for store execution on all related signing standards including overall Shop Your Way signing, member facing

materials, and member only pricing

  • Activate the in-store What Members Want program which includes reporting and recording member feedback around where

members were disappointed or delighted which could include people, product, process, price and place.

  • Identify assortment adjacency opportunities based on how members shop.
  • Regular review of in-store Shop Your Way collateral execution
  • Assist and facilitate with digital Shop Your Way engagement through applications, kiosks and mobile devices.
  • Perform regular member experience walks / assessments of the store from both a physical and associate 'readiness to WOW'

perspective

  • Responsible for ensuring associates are aware of current performance against financial, operational, experience, and SYW-related

KPIs

  • Provides regular feedback and recommendations to the support center on potential enhancements to SYW or other in-store

experience enhancements

  • Performs other duties as assigned

REQUIRED SKILLS:

  • Knowledge of store merchandising, operations, and retail management practices and procedures
  • Strong leadership and organizational skills
  • Ability to analyze information, identify root causes and develop/implement approved solutions
  • Effective oral and written communication skills to communicate with all levels of internal and external team members and

customers

  • Ability to manage and mentor team members, lead, and influence cross-functional working groups and achieve results
  • Microsoft Office computer skills, including Word, Excel, and Outlook

PREFERRED SKILLS:

  • Outgoing personality, experience and comfort with public speaking and event planning.
  • Entrepreneurial spirit

JOB REQUIREMENTS:

  • High school diploma or equivalent
  • 1-2 years of related experience
  • License/certification in relevant field
  • Valid Driver License for the State of employment
  • 18 years of age or older (except some locations which may allow for 16 and 17 year olds)

Equal Opportunity Employer / Disability / Vet.


See Inside the Office of Sears Holdings

Sears Holdings is a major retailer in the United States and Canada with over 2,500 retail stores across North America—including Sears, Kmart, and subsidiary stores. Sears Holdings is the leading home appliance retailer and provider of home services, as well as a sales leader in tools, lawn and garden products, fitness equipment, apparel, and home goods.


Back to top