Loss Prevention Associate
Jobs in this category responsible for providing excellent customer service, protecting company assets through activities in safety, inventory recovery, and internal and external theft. Loss Prevention associates assist with reduction of loss of inventory, time, and assets, monitors surveillance equipment, and apprehends shoplifting suspects.
- Ensures customer care and selling are #1 priority * Practices operation invitation and positive customer interaction by smiling and greeting every customer that comes within working area * Interacts with customers to determine and meet customer needs, provide assistance and support and ensure a positive shopping experience * Understands the store layout, services and locations of merchandise Tours area of responsibility and prioritizes jobs as needed * Effectively demonstrates ‘Take customer to the merchandise’ policy and assists customers as needed * Detects and respond to external theft incidents Is effective in detecting theft potential through external sources * Effective in monitoring internal incidents and reporting to Loss Prevention Lead/Manager and Store Manger * Monitors areas of visible shrink and assists in correcting deficiencies * Assists in reporting and following up on customer accidents and assists to maintain a safe, clean store * Assists in training store associates on proper safety procedures and equipment, loss prevention and shrink control measures/procedures * Completes required inventories and audits at the request of the Store Manager and Loss Prevention Lead/Manager * Works with Loss Prevention Lead/Manager utilizing loss prevention physical monitoring equipment * Utilizes the Loss Prevention Information System and its reports * Maintains a professional appearance and demonstrates a high level of confidentiality on internal integrity opportunities * Accounts for and ships all outbound merchandise, including Genco/Vendor returns accurately and in accordance to Company policy * Ensures all claims are processed and up to date on outbound merchandise deliveries * Performs other duties as assigned * Strong verbal, written and analytical skills * One year retail experience, loss prevention experience or equivalent * Must be able to make appropriate decisions in stressful situations * Must be able to follow written and verbal instructions * Repetitive bending, lifting, stretching and reaching skills * Must be 18 years of age or older
See Inside the Office of Sears Holdings
Sears Holdings is a major retailer in the United States and Canada with over 2,500 retail stores across North America—including Sears, Kmart, and subsidiary stores. Sears Holdings is the leading home appliance retailer and provider of home services, as well as a sales leader in tools, lawn and garden products, fitness equipment, apparel, and home goods.
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