Footwear Associate

Responsible for providing excellent customer service, and executing marketing-related requirements, such as ad set-up and takedown, promotional set-up, and replenishment of promotional merchandise. As applicable, this position will assist in executing visual programs and creating visually compelling merchandise displays, fixtures and store layouts.

  • Takes ownership for enhancing the customer experience Partners with selling associates, sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones, ring register) Understands website navigation, and proactively leverages technology in order to facilitate the customer experience Sets and maintains sales floor to national merchandising and presentation standards Sets plan-o-grams, endcaps, bulk stacks, pad resets, and typicals Performs promotional ad setup and take down without error or omission Performs accurate count updates and inventory adjustments Prints, sorts, and sets non-promotional, promotional, and seasonal signing, including store-wide and event signing, if the assigned team is designated to perform this activity Footwear: Maintains a neat and orderly stock room to facilitate identification of merchandise to be brought to the sales floor Footwear: Utilizes pull list and Fill Floor processes to replenish sales floor Footwear: Actively stocks sales floor throughout the day with merchandise from the stock room for maximum in-stock position Hardlines: Performs Fill Floor process, placing merchandise on the sales floor after Backroom Associates have brought items to the staging area Hardlines: Performs Out of Stock process, creating pull list and subsequently placing merchandise on the sales floor after Backroom Associates have brought items to the staging area Hardlines: Ensures maximum in-stock condition by actively stocking sales floor throughout the day with merchandise that has been pulled to the staging area by Backroom Associates Adheres to merchandise protection standards Fully optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable: Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities) Uses basic internet navigation to access and print information/reports Performs other duties as assigned. Basic reading, arithmetic, writing and oral communication skills * Basic internet navigation

Equal Opportunity Employer / Disability / Vet.


See Inside the Office of Sears Holdings

Sears Holdings is a major retailer in the United States and Canada with over 2,500 retail stores across North America—including Sears, Kmart, and subsidiary stores. Sears Holdings is the leading home appliance retailer and provider of home services, as well as a sales leader in tools, lawn and garden products, fitness equipment, apparel, and home goods.


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