Responsible for providing excellent customer service, greeting all customers as they enter the store, as well as maintain knowledgeable of merchandise location, services and store layout.
- Ensures customer care and selling are #1 priority * Knowledgeable of store, services and locations of merchandise * Assists all customers with/or without special needs with shopping carts and promotional flyers * Demonstrates strong skill set in suggestive selling techniques for add on sales * Observes customer traffic and calls for additional service as needed to provide efficient customer service * Practices operation invitation and positive customer interactions * Maintains shopping cart area with adequate supply of carts that are free of papers and trash * Ensures the front entrance is clean and safe for all shoppers * Monitors shrink; takes appropriate action to minimize waste Follows corporate guidelines relating to MC&C and known loss merchandise * Demonstrates good use of Electronic Article Surrveliance (EAS) by applying sensors on designated items and ensuring tags are deactivated as goods are sold * Monitors sale circular and is knowledgeable about items that have sold out that may be substituted or if rain checks are being issued * Performs other duties as assigned * Ability to lift and move merchandise, typically a minimum of 20lbs * Ability to understand and follow verbal and written instructions * Ability to make decisions in stressful situations * Ability to bend, lift, stretch and reach repetitively
See Inside the Office of Sears Holdings
Sears Holdings is a major retailer in the United States and Canada with over 2,500 retail stores across North America—including Sears, Kmart, and subsidiary stores. Sears Holdings is the leading home appliance retailer and provider of home services, as well as a sales leader in tools, lawn and garden products, fitness equipment, apparel, and home goods.
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