Certified Pharmacy Technician, Telepharmacy: DES PLAINES, IL

Job Summary:

The Certified Pharmacy Technician, Telepharmacy is responsible for providing friendly, efficient Pharmacy care to all customers. Under the direction of the Pharmacist, this position assists in operation of the Pharmacy and assists the Pharmacy team in daily operation of the Pharmacy department. Additionally, the position serves customers well and assists the Pharmacist with solving unmet customer needs in the Pharmacy and health and Beauty Care (HBC) area.

Scope of Responsibility:

Responsible for 1 store

Job Duties/Responsibilities:

  • Ensures customer care and selling are #1 priority
  • Demonstrates the highest level of confidentiality standards in handling of customer relations, medical and prescription records and Health Insurance Prortability and Accountability Act (HIPPA) compliance
  • Demonstrates great phone etiquette and answers phone in a timely manner
  • Operates Pharmacy cash register and Electronic Signature Capture system according to policy and procedures in order to maintain accuate records of customer transactions
  • Handles patient concerns in a professional manner
  • Maintains a clean, neat and orderly work area in order to maximize efficiency of the department, minimize errors and promote excellent service
  • Exhibits accuracy in all stages of the filling process (CQI program)
  • Demonstrates accuracy entering prescription and insurance information into the computer and reduces audit risk by utilizing proper prescription procedures such as Dispense as Written (DAW), days supply and take as directed sigs (directions)
  • Assists with filling and facing functions in the immediate area of the Pharmacy department as directed by the Pharmacy Manager/Pharmacist
  • Understands and utilizes the Inventory Management system in order to maintain proper inventory levels and reduce partial filled prescriptions, processes received orders, wholesaler returns and expired returns and navigates and utilizes Cardinal.com functions
  • Operates the Pharmacy computer system including entering and extracting information for maximum efficiency of the department and accurate records and reports
  • Abides by all State, Federal and Company Pharmacy rules and regulations
  • Completes all Sears Holdings Corporation (SHC) required training programs for Pharmacy Customer Service Associate, including HIPPA training
  • Receive telephone orders for prescriptions where applicable by law
  • Process prescriptions sent electronically from patients and doctors through the pharmacy software system

Job Duties/Responsibilities(Contd):

  • Fill prescriptions utilizing pharmacy management software in conjunction with telepharmacy software
  • Utilize barcode scanners to confirm NDC match on prescription label and stock bottles
  • Count or measure the prescribed quantity of product ordered by physician and approved by pharmacist
  • Place the label partially on the prescription bottle, such that a full image of the label can be procured
  • Complete opening checklist before unlocking door at the beginning of business day to include verifying functionality of audio/visual link with pharmacist through the telepharmacy software
  • Use telepharmacy software to take images and submit prescriptions to the pharmacist for verification after taking required images
  • Bag approved prescriptions and prepare for sale via patient caregiver pick-up, delivery, mail-order
  • Process sale of prescriptions using (POS), properly notifying the patient of legal requirment to speak with Pharmacist, ensure that all patients that require counseling are counseled by a pharmacist via TelePharm
  • Assist patient using TelePharm patient tablet software to adequately receive couseling
  • Daily clean and sanitize counters, couting trays, vacuum floors, and remove trash
  • Generate daily reports as necessary
  • Receive and file daily inventory reports as necessary
  • Complete closing checklist before locking pharmacy at the end of the business day
  • Performs other duties as directed by the Pharmacy Manager
  • Follow all state and federal laws pertaining to Telepharmacy requirements

Job Requirements:

  • Good reading, writing and basic math skills
  • Repetitive standing, bending, stooping, kneeling, lifting, stretching and reaching
  • Knowledge of and skilled in operation of computers
  • Flexibility in scheduling requirements
  • Able to scan and bag all merchandise
  • Pharmacy technician experience and/or formal training
  • Must meet all guidelines and regulations as prescribed or required by the state Board of Pharmacy in the state in which this position will practice
  • Excellent communication skills to communicate with patients and other health care professionals, verbally and in writing
  • Analytical ability to interpret information and recommend solutions
  • Knowledgeable of the full range of pharmacy operations throughout the department and maintain an awareness of developing trends in the field
  • Policies and procedures has knowledge of federal and state pharmacy regulations. Demonstrates knowledge and understanding of organizational policies, procedures and systems
  • Exercises discretion and confidentiality with all employee and patient information
  • Repetitive standing, bending, stooping, kneeling, lifting, stretching and reaching
  • High level leadership skills
  • Team building skills

Preferred Skills:

  • Interpersonal skills; ability to work collaboratively with diverse groups and work effectively with other employees and external parties
  • Demonstration of strong managerial skills
  • Excellent organizational and time management skills
  • Customer orientation establishes and maintains long term customer relationships, building trust and respect by consistently meeting and exceeding expectations
  • Working knowledge of Microsoft Office and Pharmacy-related software
  • Demonstrated practice of and high-level skill in multi-tasking, championing change, initiative, customer service, interpersonal relations including building relationships and resolving conflict, decision making, problem solving, teamwork and verbal and written communication

Education Experience : HS Graduate or Equivalent

Years of Related Experience : 1-2 Years

License/Certificate Required : Yes

Driver's License Required : No

Travel Requirements : None

Age Requirement : 18+

EEO EMPLOYER


See Inside the Office of Sears Holdings

Sears Holdings is a major retailer in the United States and Canada with over 2,500 retail stores across North America—including Sears, Kmart, and subsidiary stores. Sears Holdings is the leading home appliance retailer and provider of home services, as well as a sales leader in tools, lawn and garden products, fitness equipment, apparel, and home goods.


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