Responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash wraps, as well as handle customer issues that may arise on the sales floor.
- Takes ownership for enhancing the customer experience Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, answer phones) Leverages technology in order to facilitate the customer experience Completes customer transactions accurately and efficiently at point-of-sale Executes consistent operational and selling processes (i.e., credit application process, ratchet repair program) Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities) Educates customers on our Satisfaction Guaranteed return policy; Assists in resolving customer issues Assists with merchandise support tasks (i.e., fitting room maintenance, straightening merchandise) during non-peak hours Adheres to merchandise protection standards Uses basic internet navigation to access and print information/reports Performs other duties as assigned Basic reading, arithmetic, writing and oral communication skills * Basic internet navigation
Equal Opportunity Employer / Disability / Vet.
See Inside the Office of Sears Holdings
Sears Holdings is a major retailer in the United States and Canada with over 2,500 retail stores across North America—including Sears, Kmart, and subsidiary stores. Sears Holdings is the leading home appliance retailer and provider of home services, as well as a sales leader in tools, lawn and garden products, fitness equipment, apparel, and home goods.
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