Responsible for assisting the Assistant Store Manager in the execution of Receiving and Merchandise Pick Up responsibilities such as unloading merchandise, merchandise preparation and staging, outbound shipments, daily stockroom activities, serving the customer at merchandise pick-up, properly sorting merchandise and properly using all material handling and safety equipment.
- Performs Backroom Associate job duties * Supports store management in developing a high performance team by assisting in scheduling and supervision of Backroom Associates, as well as training and coaching on backroom processes and standards * Partners with selling and sales support associates to provide superior customer service * Understands website navigation, and proactively leverages technology in order to facilitate the customer experience * Participates in interviews with job applicants and provides input to the Store Manager or Operations Assistant Store Manager during the selection process * Ensures that all Backroom Associates use proper merchandise handling and safety equipment and adhere to safety requirements * Acts as a role model and personally contributes to attainment of department goals * Accompanies the Store Manager or Assistant Store Manager during the weekly business review to assist in identifying areas of opportunity and developing action plans for improving the department’s performance * Adheres to merchandise and inventory protection standards * Assists in resolving customer issues and complaints; escalates issues to Store Manager or Operations Assistant Store Manager as necessary * Fosters a team environment * Assists with oversight of home delivery functions, in select stores * Performs other duties and projects as assigned * Ability to move up to 50 lbs. in weight to maintain flow of merchandise * Ability to assist in leading and developing a team of associates * Ability to form strong partnerships and communicate well with store team members and management * Ability to use email and attachments, Internet/Intranet, and computer systems to access, input, modify or print information or to execute moderately complex programs or analyses * Customer service skills * Teamwork skills * Must be 18 years of age or older
Equal Opportunity Employer / Disability / Vet.
See Inside the Office of Sears Holdings
Sears Holdings is a major retailer in the United States and Canada with over 2,500 retail stores across North America—including Sears, Kmart, and subsidiary stores. Sears Holdings is the leading home appliance retailer and provider of home services, as well as a sales leader in tools, lawn and garden products, fitness equipment, apparel, and home goods.
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