Auto Bay Express Technician- North Riverside, IL

The Auto Bay Express Technician is responsible for assisting customers with the use of Auto Repair Equipment, Tools, maintenance questions, and oversees the safety regulations of the DIY (Do-It-Yourself) Bays. The Auto Bay Express Technician will be responsible for local marketing efforts and communication to local businesses to drive more customers. This position will also be responsible for the successful tire, battery, and oil installation to customer vehicles following all automotive processes and procedures. This position interacts daily with customers, Customer Service Advisor, other technicians, and the Auto Center Manager.

Job Duties/Responsibilities:

  • Runs the operation of lifts and assists with showing how to use other mechanical automotive tools
  • Ensures the bay is stocked with the correct tools, parts, safety equipment, etc., before and after a customer rents a bay
  • Follows the safety guidelines for operating the equipment and utilizing the tools
  • Ensures customers are following the safety guidelines while using the bay and proper use of the tools
  • Knowledgeable on auto repairs and can answer questions on how to fix and maintain the customer's vehicle
  • Looks continuously for methods to improve business performance and enhance the customer experience, as well as opportunities at gaining more business for the rental bay
  • Communicates and visits with local businesses as needed to promote the rental bay and reports back to the Auto Center Manager
  • Serves as back-up for Automotive Service repairs to be completed per Technician classification in Auto Center
  • Communicates with Auto Center Manager, Customer Service Adviser and other Technicians to meet Sears Automotive time standards and to exceed customer requirements
  • Adheres strictly to Sears Automotive Dress Code standards
  • Racks vehicle safely following Sears Automotive training
  • Performs miscellaneous duties as assigned
  • Walk through documentation with customer to ensure all rules, regulations, and liabilities are reviewed and signed by every customer
  • Performs other duties as assigned

Job Requirements:

  • Ability to perform accurate diagnosis and repair of customer products, including communication of diagnosis and needed repairs of products to the customer in a knowledgeable and courteous manner
  • Ability to select and safely use basic tools or instruments to assemble, adjust, calibrate, repair, or test various products; including knowledge of basic electrical principles
  • Ability to work variable and flexible hours, including extended workdays of up to 10 hours, weekends and nights as necessary
  • Ability to work around gas and oil products within the Environmental Protection Agency and Occupational Safety and Health Administration guidelines

Education Experience: HS Graduate or Equivalent

Years of Related Experience: 1-2 Years

Driver's License Required: Yes

Travel Requirements: 25%

Age Requirement: 18+

Equal Opportunity Employer / Disability / Vet.

See Inside the Office of Sears Holdings

Sears Holdings is a major retailer in the United States and Canada with over 2,500 retail stores across North America—including Sears, Kmart, and subsidiary stores. Sears Holdings is the leading home appliance retailer and provider of home services, as well as a sales leader in tools, lawn and garden products, fitness equipment, apparel, and home goods.

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